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Interim Director
3 months ago
Location:
Richmond Hill (Hybrid)Our client, a well-known consumer service organization, is looking for a seasoned Interim Director – Credit & Collections.
The Interim will be responsible for the execution of all collection activities for various service businesses, and enforcement of the corporate credit policy to achieve all collection and recovery financial goals.
You will utilize your knowledge of sound business practices, proven leadership experience, and industry expertise to support the implementation of cross-functional processes that will enable a best-in-class credit & collection platform.
Key Accountabilities:
Responsible for overseeing all aspects of the collections process within the organization.
Your primary duties will include developing and implementing strategies to enhance collections performance, managing a team of collection agents, and ensuring compliance with all relevant regulations and policies.
This role will be instrumental in process improvement via automation, reporting the collections of outstanding accounts receivables and all other aspects of collections, including support to the balance sheet via group reporting, and various accounting items.
Perform analysis of various collection practices and develop process improvements, Work with Arm stakeholders, including sales, and partner leadership on credit and collections issues.
Review delinquent accounts, prepare monthly reports of high-risk accounts for executive leadership.Responsible for analyzing data and trends to identify areas for improvement, implementing best practices to optimize recovery efforts, and communicating with internal stakeholders to provide regular updates on collection activities.
Develop credit frameworks and administer policies related to the extension of credit that will improve cash flow and reduce accounts receivable.
This includes communication of the company credit strategy and risk framework to internal and external stakeholders.Oversees the processes to establish, contract, manage and audit all third-party collection relationships to maximize their efficiency and cost effectiveness.
Focus on continuous improvement of policies, procedures, KPIs, reporting and automation opportunities for processes impacting credit and collections.Continuously monitor market trends, competitor activities, and regulatory changes to adapt strategies accordinglyProvide leadership, set department goals, and provide guidance to the managers, supervisors, and staff to successfully achieve these goals.
Executive level reporting of cash, collections, and other related metrics, including ECL, bad debt provisions and treasury reports.Provide thought leadership and project support for best-in-class credit decisions, AR account management and customer experience; drive thought leadership in AR collections and credit automation tools to streamline back-office processes and improve customer service.
Develop future leadership through individual development plans, succession planning, and mentorship.Competencies and Requirements:
Self-motivated, flexible, and be able to change priorities in a challenging and fast paced environment.
Degree in Finance, Accounting, Business, or equivalent experience.
Vendor management experience in BPO collection services and 3rd party collection agency management.
Ability to influence leadership across all levels of the organization & understand different stakeholder perspectives to draw the very best out of a team, including cultivating an expectation of service excellence while achieving strong operational/financial outcomes.
Ability to apply sound logic to independently come to decisions using the available information.Organized and systematic in approach to executing tasks.
Acts ethically and demonstrates conduct conforming to a set of values and accepted standards.
High attention to detail and performs work accurately and thoroughly.
Strong analytical background and demonstrates the ability to apply reason to solve a problem.
Takes ownership and accountability for the performance of themselves and of the team.
Proficient with collection operation and workflow management tools.10+ years of experience in collection, credit, and risk management or equivalent in B2C/B2B space preferably in recurring revenue business model.
PLEASE SEND YOUR CV (AS A WORD DOC)TO:
(Subject: Job Title)LHH Knightsbridge Interim Management is a service to help our clients address a wide range of scenarios including leadership support due to sudden departures, driving key change initiatives or leading transformation projects. Our interim executives step in with minimal downtime to meet specific objectives and deliver results. All have held senior positions in the past and have now chosen to offer their unique depth and breadth of experience to organizations on a limited engagement basis.
Follow the LHH Knightsbridge LinkedIn page and set up a job alert to learn about new Executive Interim opportunities.
Lee Hecht Harrison Knightsbridge Corp. is committed to providing equitable treatment and accommodation to ensure a barrier-free recruitment process.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and our AODA policy, a request for accommodation will be accepted as part of the hiring process.
If you require accommodation to apply or if selected to participate in an assessment process, please provide your accommodation needs in advance to the Recruitment Lead for this opportunity.
We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.May 2024
