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Assistant Store Director

2 months ago


Richmond Hill, Ontario, Canada SEPHORA Full time

About the Role:

As an Interim Assistant Store Director - Client Experience & Services at Sephora, you will be responsible for managing all aspects of the client experience in a specific store location. This role involves supporting in areas such as client service, sales floor standards, team leadership, and all service-related areas.

Key Responsibilities:

  • Develop and execute Beauty Advisors training for all new hires and existing team members.
  • Ensure all team members understand and properly execute Sephora's selling model, Celebrate Beauty, and its guiding principles.
  • Act as the Manager on Duty within the store, engaging with team members and clients on-stage whenever possible.
  • Understand store goals, opportunities, and trends, and ensure all team members are aligned with each.
  • Demonstrate Sephora's values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative.

Requirements:

  • Two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
  • Excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
  • Proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.
  • Proven ability to be a leader on the sales floor to develop, coach, train our team members while leading them to success through company initiatives.

About Sephora:

Sepora is a leading beauty retailer that is passionate about finding and sharing beauty in the world. We are committed to providing an outstanding customer experience and creating an environment where every person can belong, grow, and build a beautiful career.