Front Desk Agent
1 week ago
Job description
- Ensuring courteous, efficient, and quality guest service at the front desk
- Full understanding of Best Western guest loyalty and other related programs
- Coordination and communication with different departments
- Maintenance, Housekeeping, Food & Beverage, Night Audit, and Sales to ensure the smooth flow of accurate information
- Assist in all daytoday operations of the front desk
Expectations and Requirements:
- Following up on all guestrelated issues and concerns and finding a resolution to any problems
- Punctual for all shifts and appropriately attired with the required uniforms, nametag.
- Understanding of Property Management Systems as well as Microsoft Officerelated software. Absolute attention to detail in all transactional events and recording accurate data in the Property Management System. Accurately maintaining Guest Profiles in the Property Management System
- Responsible for the accurate assignments of rooms and suites for all guests, keeping in mind the preferred status of Best Western Rewards guests and their needs.
- Balancing of all cash and credit and debit transactions during the shift and completing all the required paperwork for audit purposes
- All additional duties assigned by management.
Job Types:
Full-time, Permanent
Pay:
$16.75-$17.55 per hour
Expected hours:
per week
Benefits:
- Extended health care
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Hotel front desk: 1 year (preferred)
Work Location:
In person
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