Full Time Front Desk Clerk

1 week ago

London, Ontario, Canada The Salvation Army Full time

KEY RESPONSIBILITIES:

Service Responsibilities**:

  • To complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
  • Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and inservice training
  • As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Residential Services Manager.
  • Greet all visitors to the London Centre of Hope in a welcoming and respectful manner, and ensuring any visitors with appointments are guided to the appropriate location;
  • Answering or referring inquiries, made in person or by telephone, in a professional manner, directing telephone calls and/or taking and distributing telephone messages as required
  • Accept, record and distribute mail and deliveries (including fax)
  • Provide referrals or general information to community members
  • Register new residents and notify hostel staff that person has been registered
  • Distributing and monitoring use of access cards
  • Maintain accurate records of client stays
  • Refer clients to the appropriate persons for counseling, administration, pastoral care, medical assessment and social services assistance
  • Ensure all reporting/recording is documented as required
  • Accept, receipt and deposit in the safe, any monies received at Front Desk
  • Work cooperatively with staff from the various Centre of Hope departments to provide exemplary client service delivery
  • Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
  • Maintain information in confidence as required.
  • Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
  • To treat the property of The Salvation Army with due care and caution.
  • Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required.
  • Participate in supervision and performance appraisal process.
  • Participate in ongoing professional development and training.

Health and
Safety

  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
  • Work closely with security, identifying any safety and security needs
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
  • Work closely with security, identifying any safety and security needs
  • Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations
  • Responsible to use personal protective equipment and clothing as directed by the employer
  • Responsible to report workplace hazards and dangers
  • Responsible to work in a manner as required by the employer and use the prescribed safety equipment
  • Responsible to report workplace injuries or illness

Client Services

  • Hand out bag lunches
  • Responsible to accept medications from residents at registration and as delivered from pharmacies, placing all medications the medication storage bin; returning medications to residents as directed by medication room personnel.

WORKING CONDITIONS:

Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a 1⁄2 hour paid meal break. The operational hours of this facility are 24/7.

Shifts:
Wednesday to Sunday, 4:00 p.m. to 12:00 am

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

  • Completion of a twoyear College Diploma or University Degree in the field of human and or social services is required
  • First Aid/CPR and Non-Violent Crisis Intervention or willingness to acquire
  • Alternative combinations of education and experience may be considered

EXPERIENCE AND KNOWLEDGE:

  • Experience working with a diverse population, including mental health and addictions is an asset
  • Knowledge and sensitivity to the social and economic barriers and issues unique to the shelter system

SKILLS AND CAPABILITIES:

  • Excellent oral and written communication skills
  • Understanding and support for a Housing First philosophy and issues relating to housing stability for vulnerable population groups
  • Exhibit a strengthbased approach & compassionate response
  • Ability to use sound judgment when making decisions
  • Excellent organizational skills, ability to follow detailed instructions
  • Good interpersonal skills
  • Selfmotivated and disciplined
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e.
, The Salvation Army Abuse Registry) and provide an original copy of a Background Check
with vulnerable sector:

  • Ability and willingness to develop an understanding and support fo

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