Front Desk Clerk

1 week ago

London, Ontario, Canada The Salvation Army, Centre of Hope Full time

Job Title:
Front Desk Clerk

Department:
Residential Services

Compensation:
Start: $16.60 /hr, Year 1: $18.22/hr

Unionized:
Yes

Ministry Unit:
London, Centre of Hope

Address: 281 Wellington Street

Attention:
Hala Nayel - Senior Human Relations Advisor

Mailing Address:281 Wellington St, London, ON N6B 2L4

Attention:
Hala Nayel - Senior Human Relations Advisor

Fax:

Please, no phone calls.

TERMS AND CONDITIONS
Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a 1⁄2 hour paid meal break. The operational hours of this facility are 24/7.

Shifts:
Saturday and Sunday, 12:00 am to 8:00 am

Interested applicants must respond in writing with a cover letter and resume.

Mission, Vision and Values:
The Salvation Army is an international Christian church.

Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.


Mission Statement


The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.


Vision Statement


We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.


Core Values:

Hope:
We give hope through the power of the gospel of Jesus Christ.

Service:
We reach out to support others without discrimination.

Dignity:
We respect and value each other, recognizing everyone's worth.

Stewardship:
We responsibly manage the resources entrusted to us.

Position Purpose summary:

Accountabilities:

1.

Service Responsibilities:

  • To complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
  • Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and inservice training
  • As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Residential Services Manager.
  • Greet all visitors to the London Centre of Hope in a welcoming and respectful manner, and ensuring any visitors with appointments are guided to the appropriate location;
  • Answering or referring inquiries, made in person or by telephone, in a professional manner, directing telephone calls and/or taking and distributing telephone messages as required
  • Accept, record and distribute mail and deliveries (including fax)
  • Provide referrals or general information to community members
  • Register new residents and notify hostel staff that person has been registered
  • Distributing and monitoring use of access cards
  • Maintain accurate records of client stays
  • Refer clients to the appropriate persons for counseling, administration, pastoral care, medical assessment and social services assistance
  • Ensure all reporting/recording is documented as required
  • Accept, receipt and deposit in the safe, any monies received at Front Desk
  • Work cooperatively with staff from the various Centre of Hope departments to provide exemplary client service delivery
  • Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
  • Maintain information in confidence as required.
  • Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
  • To treat the property of The Salvation Army with due care and caution.
  • Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required.
  • Participate in supervision and performance appraisal process.
  • Participate in ongoing professional development and training.

2. Health
and Safety

  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
  • Work closely with security, identifying any safety and security needs
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
  • Work closely with security, identifying any safety and security needs
  • Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations
  • Responsible to use personal protective equipment and clothing as directed by the employer
  • Responsible to report workplace hazards and dangers
  • Responsible to work in a manner as required by the employer and use the prescribed safety equipment
  • Responsible to report workplace injuries or illness

3. Client Services

  • Hand out bag lunches
  • Responsible to accept medications from residents at registration and as delivered from pharmacies, placing all medications the medication storage bin; returning medications to residents as directed by medica

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