Night Auditor/front Desk Agent

1 week ago


London, Ontario, Canada Idlewyld Inn & Spa Full time

Position Overview


The Guest Services Representative/Night Auditor will be responsible for performing the Night Audit; minimum of
two days per week at the Idlewyld Inn & Spa in London from 11:00 pm to 7:00 am.

But does not limit to working additional shifts including morning and/or afternoon shifts when needed.
Job Purpose
The face of our boutique hotel and ensure that all guests have a memorable experience.


To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports.


Essential Job Functions

  • Responsible for welcoming guests through checkin and out of hotel, receiving payment, correcting account and reservation discrepancies
  • Creating and cancelling reservations and act as the main liaison between the guest and the hotel
  • Promptly and effectively deal with guest complaints and requests.
  • Reconciliation of the day's transactions
  • Performing the closing of the day in Maestro PMS system at the hotel.
  • Performs the completion of the Night Audit Checklist and ensures the Night Audit Functions are completed and all reports distributed in a timely manner
  • Input financial reports for management
  • Deliveries to guest's rooms
  • Security walks inside and outside of property
  • Provide support and solutions to guest concerns or situations and ensure followup action is taken.
  • Follow all required hotel & company policies
  • Maintain good communication and working relationships with all hotel departments
  • Establish and build relationships with guests to ensure all service expectations are exceeded
  • Comply with company safety policies, procedures and guidelines

Requirements:

  • Available to work weekdays, weekends and flexible to work various shifts/days, nights based on business requirements
  • Excellent planning and organizing skills
  • Excellent leadership, interpersonal and communication skills
  • Ability multitask and meet deadlines
  • Positive attitude
  • Ability to work under pressure
  • Ability to work alone and work with all team members in a professional and courteous manner
  • Professional, detailoriented and works well in a fastpaced environment
  • Previous experience as a Front Desk or Night Auditor within a hotel industry an asset
  • Maestro experience and/or computer skills an asset
  • Be eligible to work within the Canada
  • NOTE: This job description is not intended to be all inclusive.
Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. _

Job Type:
Part-time

Pay:
From $17.50 per hour

Schedule:

  • 8 hour shift
  • Evening shift
  • Night shift

Ability to commute/relocate:

  • London, ON: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 2 years (preferred)

Work Location:
In person

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