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Auto Adjuster

3 months ago

Edmonton, Alberta, Canada Intact Full time

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.


In return, we'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer.

You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About the role

At Intact Insurance, we believe insurance is not about things, it's about people. It's what we believe, and it shapes everything we do. It's why we strive to provide a second-to-none experience for our customers and create an inspiring workplace for our employees to thrive in.

  • As an
    Auto Claims Adjuster, you will work with customers who have experienced a loss to their automobile and have had a disruption to their daily routines, such as dropping kids off at school, commuting to school or work, or completing work tasks with commercial vehicles. Demonstrating empathy, care, strong listening skills, and organizational effectiveness, you will guide the customer through the process to get them back on track quickly and efficiently.
  • Why claims? The work our adjusters do is meaningful and matters to every individual and family we support through the claims process.
One of our adjusters who was in Atlantic Canada supporting customers through Hurricane Fiona said it best:

_"Some people wonder why we do what we do, but when a moment like this comes along, you see the difference we can make in someone's life.

" _

If you are passionate about helping others and thrive in a fast paced, diverse & inclusive environment, where you will be supported and encourage to grow your skills, then this is an opportunity for you We are looking for creative and customer-driven individuals, with 1+ years of Auto Adjusting experience to join our growing team.

What you will do here:

  • Collaborate with the customer, appraisers, vendors and other key players to investigate claim details and gather information or documentation in order to make decisions to move claims forward to closure in a timely manner
  • Analyze the information gathered, interpret insurance policy wordings, determine coverage, liability and assess damages for the purpose of indemnity.
  • Identify process improvements, provide solutions and/recommendations to improve efficiencies and drive change to ensure effortless customer experiences
  • Demonstrate commitment to continued learning and being curious, keeping your finger on the pulse of market trends, including but not limited to, legislative changes to auto coverage within in each provincial jurisdiction
  • Adapt quickly to new & enhanced system/IT technologies or process improvements

What you bring to the table:

  • Passion for helping people during difficult times navigate the claims process from open to close
  • Experience negotiating total loss settlements
  • Experience determining liability percentages and settling losses
  • Desire to mentor new claims adjusters and collaborate with colleagues when reviewing challenging claims
  • Adaptable and agile in a rapidly evolving business
  • Demonstrates a passion for customer service with strong written and verbal communication skills
  • Selfmotivated and capable of working in a fastpaced environment
  • A forward thinker who is able to foster new ideas
  • Superior organizational skills and resultsdriven
  • Demonstrated negotiation and conflict management skills
  • Ability to learn and work effectively in a hybrid environment


We work in partial queue environment with time shared between being on queue onboarding new claims and working your file caseload to resolution.

Our core business hours are Monday - Friday from 8am-6pm MST. You will work a 7 hour shift (35 hours workweek) anywhere within those core business hours.

LI-Claims #LI-Hybrid

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employeeled networks to educate, inspire, amplif