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ERP Administrator
3 months ago
Company: Hopewell Residential Management
Job Type: Full-Time
Department: Information Services
Hopewell Residential Management LP ("Hopewell") has been one of Alberta's leading home builders and community developers for more than 30 years. We're in the business of building a better tomorrow – one person, one home, one neighbourhood at a time. That means we prioritize customer needs and wants through operational excellence, thoughtful product design and customer service excellence. With our collaborative, thoughtful, efficient, and accountable approach, alongside our ESG practices , world-class team and incredible workplace culture, Hopewell is a true real estate leader.
Hopewell Residential currently has a full-time opportunity for a ERP Administrator to join our team.
Reporting:
This position will report directly to the Senior Manager, Information Systems.
Key Responsibilities:
- Responsibility for our ERP, CRM and other smaller systems including administration, data ownership, upgrades, training, and knowledge management
- Responsibility of IS ticket portal, enforcing SLA, working with business owners on recurring issues, monitoring after hour tickets for urgency
- Show home project liaison - organizing IT quotes, installation dates, internet and security system installs
- Provide implementation support during software installations, upgrades and customizations
- Work closely with the Senior Manager, Information Systems in requirements gathering, application configuration, and application testing and training for our company software
- Obtain a good working knowledge of Hopewell's sales and construction processes
- Ability to investigate, troubleshoot, problem solve, and resolve operational application functionality
- Provide users with support and advice or direct to appropriate resource
- Some after hours support
- Additional duties and requirements as assigned
Qualifications:
- Degree or diploma in Information Systems or a related field
- At least 5 years of related experience preferred
- Previous experience with Newstar, Salesforce, an asset
- Previous experience with the construction industry is considered an asset
- Proficient user of Microsoft applications including Outlook, Excel, and Word
- Able to communicate effectively with non-technical staff and with members of interdisciplinary teams
- Flexible and adaptable in regards to learning and understanding new technologies
- Strong analytical, conceptual, organizational, multi-tasking and problem solving skills
- Ability to effectively prioritize and execute tasks
- Self-initiated, and highly motivated
- Team player, and ability to interact with all levels
- Excellent verbal and written communication, presentation and planning skills
Working Conditions:
Traditional core office hours are Monday to Friday 8:00 am to 5:00 pm. Work may require occasional weekends and/or evenings. Periodic travel may be required.
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