Customer Service Representative

2 weeks ago

Kitchener, Ontario, Canada City of Waterloo Full time

Position Description:

Accountabilities:

  • Support Investigating Officers and Clerks with the administration of tasks as required
  • Maintain filing systems in accordance with retention guidelines and processes
  • Process payments for Penalty Notices and provide information to customers on the dispute resolution process
  • Arrange for printing and/or production of various documents, prepare distribution of mailings, order supplies, and maintain the office inventory
  • Attend virtual and inperson meetings, prepare and distribute agendas and record meeting minutes
  • Format, transcribe, edit and/or design a variety of documents as required including forms, correspondence, reports, procedure manuals, and information packages, in compliance with AODA legislation
  • Assist with various other MES administrative tasks and projects
  • May be required to provide backup support to other staff in the MES office, where qualified
  • Perform other related duties as assigned

Minimum Qualifications:

  • Two year postsecondary diploma in business administration or related discipline with a minimum of two (2) years related customer service and administrative experience, or equivalent combination of education and experience
  • Previous experience in municipal, legal and/or licensing administrative office environment would be considered an asset
  • Previous cash handling experience is preferred
  • Strong commitment to delivering quality customer service utilizing excellent interpersonal and problem solving skills in order to provide information and resolve any customer concerns
  • Strong organizational and time management skills along with the ability to handle changing priorities and fluctuating volumes of work
  • Welldeveloped written and oral communication skills with strong attention to detail
  • Experience working in an environment that requires a high awareness of legislation
  • Ability to exercise tact and discretion in dealing with confidential issues
  • Demonstrated ability to work effectively both independently and in a team setting
  • A satisfactory police criminal and judicial matters check will be required as a condition of hire

Application Process

Job Eligibility
**Accommodation

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