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International Customer Service Representative

3 months ago

Kitchener, Ontario, Canada The Erb Group of Companies Full time

International Customer Service Representative

Department: Customer Service Location: Kitchener- Waterloo Region , ON

Job title: International Customer Service Representative

Job Location: Baden

Position Type: Onsite

Shift Hours: Monday to Friday; 8:00am - 4:30pm

Compensation : $ /per hour

We Bring Food to Your Family's Table

The Erb Group is one of North America's largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 63 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

What Will You Do?

Accept EDI transmissions and enter them in the Erb system, follow up with the terminals on pick up requirements and pick up appointment times. Entry of orders via email, phone or EDI Follow up with customers on transit times and loading times. Customer Communication: follow up regarding specials, rates, equipment and delivery schedule. Liaison between Appointment Coordinator, Dispatch, OS&D and major customers. Working with our customers TMS systems to accept, reject and update loads All other duties as required.

Who Are We Looking For?

Excellent keyboarding skills, accurate with details. Transportation experience Previous experience with AS400 Ability to handle difficult situations with both internal and external customers. Have strong investigative skills. Commitment to customer satisfaction and customer focused High level of personal energy and willingness to take the initiative to make improvements and resolve issues. Ability to work with minimal supervision Good organizational skills and the ability to multitask. Pleasant telephone manner and good attitude Willingness to learn all aspects of the Customer Service Department Ability to work as a team player Have flexibility to work extra hours when needed, under the direction of the Customer Service Team Lead or Manager. Mandatory statutory holiday coverage

Your Cool Work Perks
Benefits available from day 1
We're motivated by doing business with good people and hiring them too.

Company paid health insurance plans (health, prescription, dental and vision) Company paid group life insurance Long-term disability insurance Employee & Family Assistance Program (EFAP) Enjoy $1600 in massages per calendar year TFSA, RRSP savings plans with company match contributions Profit-sharing opportunity Referral bonus program Safety shoe voucher Uniform and annual tool allowance for apprentice and mechanic technicians Corporate discounts with Josslin Insurance and Goodlife Fitness Educational assistance up to 50%, with specific training required by The Erb Group paid in full Career advancement opportunities Community and philanthropy opportunities Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)