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E-commerce Customer Service Representative

3 months ago

Etobicoke, Ontario, Canada Smoke Arsenal Full time

At _Top Shelf Brands_ As an E-commerce CSR, you'll create an experience for our customers through excellent service and expertly-curated product content.

You'll be in an energetic office environment where you'll have the ability to master your communication skills and learn new things every day.


You'd make a great CSR if you:

  • Consider yourself a "people person," and enjoy helping others.
  • Love working as a team and appreciate the chance to collaborate.
  • Understand how to create a great customer service experience.
  • Have a focus on quality and take pride in your work.
  • Are open to learning new things.
  • Are comfortable with responsibilities like digital marketing and coordination.
  • Can keep cool and calm in a fastpaced work environment.
  • Have excellent communications skills.

Job Requirements:

  • Maintain regular and consistent attendance and punctuality.
  • Fixed working hours (9 AM to 5 PM) and a consistent schedule.
  • Possess indepth knowledge about the products related to vape and cannabis industry.
  • Managing customer queries and assisting the fulfillment team with daily tasks.
  • Assisting customers with shopping inquires and product selections.
  • Available to perform various coordination tasks.
  • Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication.

Salary:
$15.50-$18.00 per hour

Benefits:

  • Extended health care

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Etobicoke, ON M9W 5G1: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Customer service: 1 year (required)

Work Location:
One location