Current jobs related to Service Desk Support - Calgary, Alberta - AstraNorth
-
Service Desk Support Analyst
3 days ago
Calgary, Alberta, Canada Black Diamond Group Full timeJob Title: Service Desk Support AnalystBlack Diamond Group is seeking a highly skilled Service Desk Support Analyst to join our team in Calgary, AB. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our hardware and software infrastructure.Key...
-
Service Desk Support Analyst
3 days ago
Calgary, Alberta, Canada Black Diamond Group Full timeJob Title: Service Desk Support AnalystBlack Diamond Group is seeking a highly skilled Service Desk Support Analyst to join our team in Calgary, AB. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our hardware and software infrastructure.Key...
-
Help Desk Support Specialist
2 weeks ago
Calgary, Alberta, Canada CB Canada Full timeHelp Desk Support OpportunityWe are seeking an experienced Help Desk Support professional to join our team at CB Canada. As a Help Desk Support specialist, you will provide technical support and maintenance for our IT infrastructure, ensuring seamless operations and excellent customer service.Key Responsibilities:Provide Tier I help desk support in a...
-
Help Desk Support Specialist
2 weeks ago
Calgary, Alberta, Canada CB Canada Full timeHelp Desk Support OpportunityWe are seeking an experienced Help Desk Support professional to join our team at CB Canada. As a Help Desk Support specialist, you will provide technical support and maintenance for our IT infrastructure, ensuring seamless operations and excellent customer service.Key Responsibilities:Provide Tier I help desk support in a...
-
Help Desk Support Specialist
3 days ago
Calgary, Alberta, Canada CB Canada Full timeHelp Desk Support RoleWe are seeking an experienced Help Desk Support to provide technical assistance and maintenance for our client's IT infrastructure. The ideal candidate will have top-notch technical knowledge and excellent customer service skills to troubleshoot, install, and update software and hardware, as well as document incidents in the ticketing...
-
Help Desk Support Specialist
4 days ago
Calgary, Alberta, Canada CB Canada Full timeHelp Desk Support RoleWe are seeking an experienced Help Desk Support to provide technical assistance and maintenance for our client's IT infrastructure. The ideal candidate will have top-notch technical knowledge and excellent customer service skills to troubleshoot, install, and update software and hardware, as well as document incidents in the ticketing...
-
Global Service Desk Analyst
3 days ago
Calgary, Alberta, Canada Long View Systems Full timeJoin Our Team as a Global Service Desk AnalystWe are seeking a highly skilled and motivated Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will play a critical role in delivering exceptional service to our clients across the globe.About the RoleThe Global Service Desk Analyst will be responsible for...
-
Global Service Desk Analyst
3 days ago
Calgary, Alberta, Canada Long View Systems Full timeJoin Our Team as a Global Service Desk AnalystWe are seeking a highly skilled and motivated Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will play a critical role in delivering exceptional service to our clients across the globe.About the RoleThe Global Service Desk Analyst will be responsible for...
-
Global Service Desk Analyst
4 days ago
Calgary, Alberta, Canada Long View Systems Full timeAbout the RoleWe are seeking a highly skilled and bilingual Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients across the globe.Key ResponsibilitiesProvide tier I support for all IT and communications...
-
Global Service Desk Analyst
4 days ago
Calgary, Alberta, Canada Long View Systems Full timeAbout the RoleWe are seeking a highly skilled and bilingual Global Service Desk Analyst to join our Integrated Global Services team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients across the globe.Key ResponsibilitiesProvide tier I support for all IT and communications...
-
Global Service Desk Operations Manager
2 weeks ago
Calgary, Alberta, Canada Nutrien Ag Solutions Limited Full timeJob SummaryNutrien Ag Solutions Limited is seeking a highly skilled and experienced Global Service Desk Operations Manager to lead our world-class service desk team. As a key member of our Business Solutions organization, you will be responsible for delivering an industry-leading employee experience by providing exceptional customer service and support.Key...
-
Global Service Desk Operations Manager
2 weeks ago
Calgary, Alberta, Canada Nutrien Ag Solutions Limited Full timeJob SummaryNutrien Ag Solutions Limited is seeking a highly skilled and experienced Global Service Desk Operations Manager to lead our world-class service desk team. As a key member of our Business Solutions organization, you will be responsible for delivering an industry-leading employee experience by providing exceptional customer service and support.Key...
-
Help Desk Support Specialist
2 days ago
Calgary, Alberta, Canada KMK Digitech Inc Full timeJob Title: Help Desk TechnicianKMK Digitech Inc is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting computer systems and networks, and resolving issues in a timely and efficient manner.Key Responsibilities:Technical Support: Provide...
-
Help Desk Support Specialist
2 days ago
Calgary, Alberta, Canada KMK Digitech Inc Full timeJob Title: Help Desk TechnicianKMK Digitech Inc is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting computer systems and networks, and resolving issues in a timely and efficient manner.Key Responsibilities:Technical Support: Provide...
-
Help Desk Support Specialist
5 days ago
Calgary, Alberta, Canada KMK Digitech Inc Full timeJob Title: Help Desk TechnicianWe are seeking a skilled Help Desk Technician to join our team at KMK Digitech Inc. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting computer systems and networks, and resolving issues in a timely and efficient manner.Key Responsibilities:Technical Support: Provide...
-
Help Desk Support Specialist
5 days ago
Calgary, Alberta, Canada KMK Digitech Inc Full timeJob Title: Help Desk TechnicianWe are seeking a skilled Help Desk Technician to join our team at KMK Digitech Inc. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting computer systems and networks, and resolving issues in a timely and efficient manner.Key Responsibilities:Technical Support: Provide...
-
IT Service Desk Professional
2 weeks ago
Calgary, Alberta, Canada CB Canada Full timeJob SummaryWe are seeking a highly skilled Help Desk Support Specialist to join our team at CB Canada. As a key member of our IT department, you will be responsible for providing top-notch technical support and maintenance for our clients' IT infrastructure.Key ResponsibilitiesProvide Tier I help desk support in a fast-paced working environmentExcellent...
-
IT Service Desk Professional
3 weeks ago
Calgary, Alberta, Canada CB Canada Full timeJob SummaryWe are seeking a highly skilled Help Desk Support Specialist to join our team at CB Canada. As a key member of our IT department, you will be responsible for providing top-notch technical support and maintenance for our clients' IT infrastructure.Key ResponsibilitiesProvide Tier I help desk support in a fast-paced working environmentExcellent...
-
Global Service Desk Delivery Manager
13 hours ago
Calgary, Alberta, Canada Nutrien Full timeJob Title: Global Service Desk Delivery ManagerNutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we...
-
Global Service Desk Delivery Manager
10 hours ago
Calgary, Alberta, Canada Nutrien Full timeJob Title: Global Service Desk Delivery ManagerNutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We're guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we...
Service Desk Support
3 months ago
Requirements related to the job
- Background in Information Technology, Computer Science, or equivalent
- 2+ years of Technical Support
- Service Desk team provides support during the support window as described in the agreements with the customers and as required for the smooth operations of the account.
- Tasks / Performance TargetsField/Tasks
- Provide firstlevel support to the customer in relation to IT requests and incidents including software and hardwarerelated issues not limited to desktops (support involves mobile computers and other mobile devices).
- Identify and solve software and hardware problems by giving stepbystep instructions.
- Provide advanced support to customers PC using remote control tool.
- Effectively communicate with other team members, 2nd and 3rd Level technical teams, and endusers to provide and process information in response to Incidents, Service Requests, queries, escalations, and reach SLAs.
- Handle and document all incoming requests or incidents within the contractually agreed timeframes in the IT Service Management tool.
- Own the ticket throughout its life cycle and ensure that all relevant information is captured as per Quality guidelines.
- Follow up on the existing tickets, escalate unsolved cases to the appropriate IT team: Network, Server, Application, or other Support teams, and ensure cases timely resolution.
- Log all contacts in the helpdesk tracking database or tool simultaneously while handling the call
- Recommend procedure modifications and improvementsKnowledge Management
- Learn and implement new technologies, tools, processes, and policies.
- Document new technical solutions in the knowledge base, suggest improvements to the existing ones and facilitate knowledge transfer when needed.
- Document and share best practices and lessons learned with other colleagues.
- Attend all training sessions as per the training planQuality Management, Policies, and Procedures
- Understand quality requirements and aspects of the account and work according to those regulations reaching outlined Key Performance Indicators.
- Ensure a high level of customer satisfaction.
- Learn and adhere to TCS and customers' policies and procedures.
Other Tasks and Responsibilities
- Actively participate and share ideas in team meetings and individual feedback sessions.
- Perform any other task given by the supervisor which belongs to the scope of this position by its nature and where an associates experience or associates education meets the requirements to perform the task in question.
Job Types:
Full-time, Fixed term contract
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (preferred)
Work Location:
Hybrid remote in Calgary, AB