Contact Centre Agent, Ottawa

2 weeks ago

Ottawa, Ontario, Canada Scotiabank Full time
Requisition ID: 189403

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


When you join our Customer Contact Centre, you're joining an internationally recognized, award-winning workplace that has been 186 years in the making, and poised to deliver superior customer care in the future You're positioning yourself to build a career with a respected financial institution that is Canada's most international bank.

You're ready to enjoy and support a corporate culture built around recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.

The Scotiabank - Canadian Banking Contact Centre (CBCC) team is at the heart of our operations.


At CBCC, you'll have the opportunity to build a unique career with an inclusive, award-winning workplace that delivers superior customer experiences.

You'll be part of a team that is leading the future of banking.

We offer a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as employee banking privileges, wellness programs, and employee discount programs.


Our inclusive culture empowers our employees to make decisions that are best suited for their careers and together, we make a difference by harnessing the limitless potential that diversity offers.


Do you have a passion for creating a uniquely personal and memorable customer experience This position will enable you to build a career with a respectful financial institution and Canada's most international bank.


Position Details:

  • Location: Ottawa (Alta Vista Drive).
  • Start Date: January 8, 2024, and February 5, 2024, with onsite 9 weeks of training partial remote training may be considered.
  • Fulltime hours per week.
  • Fully bilingual French and English required.

Work Schedules:

  • Weekend availability and flexibility requested as this is a 24/7 dedicated operation.
  • Regular, ongoing work schedules will be finalized with new employees approximately 4 weeks prior to the end of training.

Work Arrangement:


Upon meeting required criteria, which includes but not limited to private workspace and successful completion of mandatory training, you will be considered for the potential to work in a hybrid work arrangement (remote and in-office).

**What You Will Be Doing: - You'll use the knowledge of our products and services to lead interactions with our Canadian Banking customers to offer them valuable advice.

  • Take Inbound phone calls, from our customer and branches, to provide useful information and ensure customers are satisfied with our products and services.
  • Excel at identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems.
  • Respond to complaints and walking customers through basic troubleshooting or set up processes.
***
What you bring to the Team:
  • You're passionate about customer service and have experience in customer
  • focused roles.
  • Your selfdirected, performanceoriented approach will allow you to resolve immediate customer enquiries, while your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience.
  • You know your way around a computer and can easily multitask between numerous internal platforms, while dealing directly with your customers.
  • You have a high school diploma (or a recognized equivalent)
  • You're comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.

We would love to work with you if you have:

  • Prior experience in customer-focused roles
  • requiring you to ask the discovery questions, to analyze customer need and provide solutions-based advice.
  • The ability to multitask between numerous internal platforms while continuing meaningful conversations with our customers.
  • Strong problemsolving abilities.
  • A selfdirected, performanceoriented approach.
  • A natural curiosity positioning you to identify opportunities to maximize the customer experience.
  • Strong keyboarding navigation skills and a typing speed.
Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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