![Solutions Metrix](https://media.trabajo.org/img/noimg.jpg)
Senior Digital Consultant- Telecommute
2 weeks ago
Livraison des projets (90%)
Participer activement à des projets en jouant le rôle de consultant principal.
Élaborer de manière autonome des plans de mise en production pour l'exécution des projets
effectuer la configuration, le développement et le déploiement des modifications des composants logiciels
Communiquer régulièrement avec le chef de projet sur l'état d'avancement de l'ensemble des travaux en cours.
Veiller à ce que les activités d'assurance qualité soient menées à bien en élaborant et en exécutant des plans de test.
S'approprier et diriger le cycle de vie du projet : vente, démonstration, développement du projet, post-go-live, etc.
Gérer la relation client en étant un conseiller de confiance et en tirant parti de votre expertise sectorielle pour recommander et aider les clients à optimiser leurs processus et leurs systèmes.
Assurer un service à la clientèle extraordinaire en accord avec nos meilleures pratiques et être prêt à aller plus loin.
Répondre aux appels des clients et fournir une assistance immédiate pour les demandes urgentes.
Diplôme universitaire en génie logiciel, technologie de l'information, gestion des technologies commerciales ou dans une discipline pertinente.
Excellentes capacités de communication en anglais et en français (bilingue)
Expérience et participation à toutes les phases d'un projet : analyse, conception, développement, mise en œuvre, formation et soutien.
Connaissance des applications ERP (Enterprise Resource Planning) et du commerce électronique (atout)
Maîtrise des solutions Microsoft Dynamics CRM et des processus d'entreprise
Capacité à diriger des séances de travail techniques avec les utilisateurs finaux en s'engageant à tous les niveaux et en parlant d'impact et non de processus.
Capacité à préparer des documents professionnels : devis, cahier des charges, appel d'offres, documents de formation et plans d'essai.
Rigueur et éthique de travail ; vous êtes proactif et vous allez au fond des choses.
Assurance médicale et dentaire
- Horaires de travail flexibles
- Depuis 2001, Solutions Metrix implante des CRM dans des entreprises de toutes tailles et de toutes industries, qu'elles soient à Montréal, au Québec, ou ailleurs au Canada ou en Amérique du Nord. Notre équipe de spécialistes maîtrise un très grand nombre de CRM sans être liée à aucun. Nous recommandons toujours le meilleur CRM à nos clients en fonction de leurs besoins et de leurs objectifs. Notre méthode définit un processus d'implantation simple pour les entreprises qui leur permet d'utiliser rapidement et facilement leur logiciel et de l'optimiser au maximum. Nous interdisons toute forme de discrimination et de harcèlement fondée sur la race, la couleur, le sexe, la religion, l'orientation sexuelle, l'origine nationale, le handicap, l'information génétique, la grossesse ou toute autre caractéristique protégée par les lois fédérales, nationales ou locales. Cette politique s'applique à toutes les pratiques d'emploi au sein de notre organisation, y compris l'embauche, le recrutement, la promotion, la cessation d'emploi, la mise à pied, le rappel, le congé, la rémunération, les avantages sociaux, la formation et l'apprentissage. The senior consultant role at Solutions Metrix is the expert combination of functional and technical expertise. As a Senior Consultant, you will have the opportunity to work in a multi-product environment that is industry focused and team-oriented. You will adapt CRM cloud solutions to customers' business processes by developing/managing customizations or configuring already existing elements. You'll participate in database and systems integration between ERP, CRM, transactional websites, and various other third-party platforms. You will also lead client training sessions and collaborate with project managers and other stakeholders by phone, video conference or in person, as needed. You will be accountable for the success of your project by delivering it at time, budget and aligned with best practices.
Projects Delivery (90%)
Actively participate in projects by acting as a lead consultant
Build release plans for project delivery independently
Perform configuration, development, and deployment of software component modifications
Communicate regularly with the project manager on the status of the overall work in progress
Ensure that through quality assurance activities are carried out by elaborating and performing test plans
Take ownership and lead the project's lifecycle: sales, demo, project development, and post-go-live, etc.
Manage the client relationship by being a trusted advisor and leveraging your industry expertise to recommend and help customers optimize their processes and systems
Assist consultants with front-line support for customers as needed
Ensure extraordinary customer service in line with our best practices and willing to go the extra mile
Respond to customer calls and provide immediate assistance for urgent requests
Continuous Improvement and content generation (10%)
Perform ongoing industry and market watch through readings, interviews and research analysis
Producing content related to product expertise and thought leadership
University degree in software engineering, information technology, business technology management or a relevant discipline
Excellent communication skills in English and French (bilingual)
Experience and involvement in all phases of a project: analysis, design, development, implementation, training, and support
Knowledge of ERP applications (Enterprise Resource Planning) and e-commerce (asset)
Mastery of Microsoft Dynamics CRM solutions and business processes
CBAP certification an asset
PSPO certification an asset
Ability to lead technical working sessions with end users by engaging at all levels and talking about impact, not process
Ability to prepare professional documents: estimates, statement of work, request for proposal, training documents, and testing plans
Medical and dental insurance
· Flexible working hours
· Since 2001, Solutions Metrix has been implementing CRM in companies of all sizes and industries, whether they are in Montreal, Quebec, or elsewhere in Canada or in North America. Our team of specialists master a very large number of CRMS without being linked to any. We always recommend the best CRM to our customers according to their needs and objectives. Our method defines a simple implementation process for companies that allows them to quickly and easily use their software and optimize it to the maximum. The secret to our success is simple: we tailor our solutions to our customers' business models, markets and industries.
Solutions Metrix is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
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