Bilingual Customer Service Representative

7 days ago


Georgetown, Canada Ontario Bollards Inc. Full time

Overview:

Key Responsibilities:

  • Serve as the primary point of contact for all customer inquiries, particularly regarding quotation requests and sales orders.
  • Efficiently prepare and process quotations and sales orders using NetSuite ERP.
  • Diligently maintain and update the CRM database with new leads and customer interactions.
  • Proactively follow up on issued quotations to drive sales conversions.
  • Coordinate with the manufacturing and scheduling groups to issue firm sales orders and manage shipment logistics.
  • Handle Return Material Authorizations (RMA) and other customer servicerelated requests.
  • Adhere to all Occupational Health and Safety Regulations and Company Health and Safety Policies and Procedures.
  • Manage telephone reception and routing of incoming calls with professionalism.

Qualifications and Requirements:

  • 12 years of progressive customer service experience within a construction environment or a combination of relevant experience and professional education.
  • Minimum education: Grade twelve or equivalent.
  • Strong computer skills including Internet navigation, MS Office (Excel, Word, Outlook), and experience with NetSuite ERP and CRM.
  • Exceptional interpersonal and communication skills, both written and verbal.
  • High attention to detail and a commitment to continuous improvement.
  • Ability to multitask effectively and manage multiple projects simultaneously.
  • Adaptability to change in a fastpaced environment.

Additional Qualifications:

  • Experience and knowledge in reading and interpreting construction plans.
  • Proven customer relations and service skills in the construction industry.
  • Bilingual proficiency in English and French is essential.
  • Experience with construction project documentation, contracts, work orders, and terminology.
  • Capable of resolving issues or conflicts that may arise during the construction process, from scheduling to job completion.

Work Model:

  • Initial inoffice training period; posttraining, options for fulltime remote or hybrid work available.
Ontario Bollards is an equal opportunity employer dedicated to diversity and inclusion in the workplace.

Application Instructions:

To apply, please submit your resume and a cover letter outlining your relevant qualifications and experience.

Salary:
From $55,000.00 per year

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Paid time off
  • Vision care

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Education:

  • Secondary School (preferred)

Experience:

- sales: 1 year (preferred)

Language:

  • French (required)

Work Location:
Hybrid remote in Georgetown, ON L7G 4S1

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