Partner Management Specialist

1 week ago

Toronto, Ontario, Canada Brim Financial Full time

Company Overview:

Brim Financial Inc. is an established Banking Platform Services company with card issuance licenses and certifications in North America. We deliver an innovative PaaS product suite and cards, integrated lending solutions, mobile and digital banking, and behavior-driven customer engagement - all embedded with a global rewards ecosystem and transformative customer experience. We were recently awarded Best Challenger Bank Credit Card and Platform of 2022. Today, Brim has the largest self-service offering and we are continuously launching new innovative features. Join us in redefining customer experiences

At Brim Financial Inc., we are dedicated to revolutionizing the financial industry through innovative technologies and cutting-edge solutions. Our dynamic team is committed to creating a seamless and secure financial ecosystem that empowers individuals and businesses alike. As we continue to expand our operations, we are seeking a highly skilled Third-Party Vendor Management Specialist to join our team and play a crucial role in ensuring the efficiency and effectiveness of our vendor relationships.

Job Description:

As a partner management specialist – Operational Partners, you will be responsible for overseeing all aspects of our relationships with external Operational partners (OPs) and those of our clients. You will play a key role in managing OPs performance, ensuring compliance with regulatory requirements, and mitigating risks associated with third-party relationships.

Your primary responsibilities will include:

  • Developing and implementing a comprehensive vendor management framework for Operational Mission Critical Partners, including policies, procedures, and guidelines.
  • Identifying and evaluating potential Operational Partners based on their capabilities, reputation, and alignment with company objectives.
  • Negotiating contracts and service level agreements (SLAs) with OPs to ensure favorable terms and conditions.
  • Monitoring partners performance against SLAs and key performance indicators (KPIs), and implementing corrective actions as needed.
  • Conducting regular partners assessments and audits to ensure compliance with regulatory requirements and industry standards.
  • Managing Partners relationships and serving as the primary point of contact for escalations and issue resolution.
  • Collaborating with internal stakeholders, including finance, risk/compliance, operations, and procurement teams, to address vendor-related issues and mitigate risks.
  • Keeping up with industry trends and best practices in vendor management and making recommendations for process improvements.
  • Assist senior management in developing and monitoring cost savings initiatives pertinent to these partners, and expense budgets.
  • Ensure uploads/links/notifications and related data sets are maintained and kept current.
  • Identify and implement improvements to operational aspects within Third Party Distribution.
  • Work well under pressure with tight deadlines to deliver superior service to our clients and stakeholders.

Qualifications:

  • Bachelor's degree in business administration, finance, or a related field.
  • Previous experience in vendor management, procurement, or contract management within the financial services industry. Experience managing operational partners in the cards issuance space highly preferred.
  • Strong understanding of regulatory requirements and industry standards related to third-party risk management.
  • Excellent negotiation, communication, and interpersonal skills.
  • Ability to analyze complex data and make informed decisions.
  • Detail-oriented with strong organizational and time management skills.
  • Proven ability to work independently and collaborate effectively in a demanding environment.
  • Proficient with MS Office Tools (Excel, Word, PowerPoint), BI Tools, and vendor management tools (e.g., Archer, Coupa, Dun & BradStreet, OneTrust)
  • Certification in vendor management (e.g., Certified Third Party Risk Professional) is a plus.

Join Our Team:

If you are enthusiastic about driving innovation in the fintech industry and have a proven track record in vendor management, we invite you to apply for the Third-Party Vendor Management Specialist position. Join us in shaping the future of Fintech and be part of a dynamic team that is committed to making a positive impact on the world. Apply now and embark on an exciting journey with us

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