Prevention Agent

1 week ago

Laval, Quebec, Canada Couche-Tard Full time

JOIN OUR TEAM
You may have already stopped for coffee, refueling your car, or eating something on the go. Then you know what Couche-Tard is. Our mission at Couche-Tard is to make our customers' lives a little easier every day.

We have grown into a successful global company with over 16,000 stores in 29 countries, serving over 6 million customers every day.

In total, more than 150,000 people work in our stores and help desks.

Prevention Agent:

_____________________________________________

Department:
Security

Location:
Laval (Distribution Center Rue Ernest-Cormier Laval, QC)

Type of employment:
Permanent, Full-time (40 hours)

Schedule:
Monday to Friday - 12pm to 8pm

*Subject to change depending on operational needs; must be available day, evening and night*
_____________________________________________

THE ROLE
From the central surveillance station, agents help prevent losses in our network of over 800 stores.

They also help to ensure the safety of goods and people by responding to emergency calls, offering immediate support and contacting the appropriate emergency services depending on the situation.


WHAT YOU'LL DO

  • Prepare corporate security or loss prevention incident files (30%);
  • Respond to urgent and nonurgent calls (25%);
  • Carry out video surveillance for our service centers, distribution center and sites (15%);
  • Participate in the development of corporate security or loss prevention plans or programs (10%);
  • Work closely with police forces, government agencies and partners (10%);
  • Conduct preventive foot patrols at our distribution center and respond to incidents (5%);
  • All other related tasks, including administrative duties (5%);

WHAT YOU'LL NEED
We want you to join our team Here's what we're looking for:

Education

  • High school diploma (required);
  • Be a student or have obtained a diploma in a field related to the job (major asset).
  • BSP permit (required) ;

Experience:

  • Minimum of two (2) years' experience in a similar position.
  • Experience in loss prevention (major asset);
  • Experience as a store employee at Alimentation Couche-Tard (major asset);
  • Experience in a call center, remote monitoring center or emergency call management center (asset).

Knowledge and skills:

  • Knowledge of the Criminal Code and applicable laws;
  • Autonomous, able to manage priorities and analytical;
  • Proficiency in office automation tools (Suite Office, Outlook, etc.);
  • Knowledge of video surveillance systems;
  • Ability to work under pressure or in urgent situations.

Language skills:

  • Bilingualism is mandatory (French and English) in both written and spoken languages, as the person will be required to serve Englishspeaking regions.

WHY WORK WITH US


Our job openings in stores and offices allow you to grow quickly within a global company, while benefiting from a dynamic work environment that puts people first.

Wherever you are in your journey, we have a place for you.

Here are some of the attractive benefits we offer:

  • Alimentation Couche-Tard has been named one of Montreal's Top Employers for 2023;
  • A full range of benefits (medical, dental, etc.);
  • Possibility to join a pension plan with employer contributions or a share purchase plan;
  • Discounts for employees in stores and at many of our partners;
  • Paid leave including vacation, sick and personal leave;
  • Scholarship program available to the employee and the employee's children;
  • Learning opportunities to develop new skills and grow professionally in a growing company;
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