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Customer Operations Coordinator

3 months ago

Toronto, Ontario, Canada VendorPm Full time

Who we are and what we do:
VendorPM exists to modernize the way that vendors and property managers work together.

We do this by building industry-specific vendor management & procurement software that connects over 6,000 buildings & 40,000 vendors in a single marketplace.

We improve efficiency & reduce cost for property managers while driving new business to vendors across the continent.


We're one of the fastest-growing Toronto startups, a certified "great place to work," and backed by world-leading SaaS & PropTech funds, including; Bessemer Venture Partners, the former CEO of Twitter, Real Estate leaders, Prudence VC & Navitas Capital.


Why you'll love working with us:

If you're collaborative, passionate about growth and innovation, and hungry to make an impact, you'll fit right in and will find unparalleled opportunities for professional advancement at VendorPM.


  • Exposure to business operations within a rapidly growing startup: You will have the opportunity to meet and collaborate with department leaders across the business.
  • Growth opportunities: You will wear many hats, be a crucial part of company growth, own projects from start to finish, have access to mentorship, and take on new initiatives.
  • Hybrid work model: We have a beautiful office space downtown and allow employees to choose where they do their best work, home or office. Most team members come in 1x per week on a designated team day.
  • Competitive compensation
  • Equity in a rapidly growing startup funded by toptier VC.
  • Employee health benefits package includes medical, LDT, dental, vision, massage, and much more.
  • 3 weeks vacation + paid sick/wellness days

What You Will Do

  • Source and onboard new vendors to the platform
  • Reach out to our vendor roster to support them in uploading quotes to bid jobs.
  • Create and maintain strong ongoing relationships with clients over the phone to mitigate any negative product experiences
  • Monitoring account data and client usage info and stats with our BI tools.
  • Act as a liaison between Sales and Vendor/Enterprise Customer Success departments.
  • Assisting with the technological advancement of the department.
  • Work with the product team to analyze user behavior and suggest product improvements to better service accounts.
  • Understand the dynamic of both the demand and supply side of our marketplace, and ensure that CS duties facilitate smooth interactions with both user types.
  • Collecting feedback from users and collaborating with Dev Team to enhance user experience
  • Help manage and delegate RFQs to appropriate personnel.
  • Help identify and analyze trends.

What You'll Bring to the Table

  • 13 years of experience in a customerfacing role: Customer Success, Customer Operations, or Professional Sales
  • Experience working with data: proven ability to leverage customer data to improve customer experience and streamline operations
  • Strong work ethic, selfmotivated, and desire to deliver your very best
  • Excellent communications skills

Bonus If You Have

  • Experience with CRM software.
  • Advanced Excel skills creating Pivot tables, VLookUp, etc.
  • French as a second language is an asset

Meet Your Future Manager
We believe in problem-solving as a team. So why not meet your future Manager now?

  • Victor Dagher, Customer Operations
We want to be a surprising and exciting place, but we also want you to know what to expect on your journey, starting with the interview process:

  • Interview Process Step 1: Google Meets exploratory call with Recruiter
  • Interview Process Step 2: Interview with the hiring manager
  • Task/ task review

Location:
Remote work with flexibility to work in-office. (Remote applicants must reside in Canada and have valid Canadian work authorization).

Check out these short explainer videos to learn more about our services

  • For property managers
  • For vendors

Curious about what working at VendorPM is like? Learn more here
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