Digital Training

2 weeks ago

Toronto, Ontario, Canada Royal Bank of Canada Full time

Job Summary

What is the opportunity?


The Digital Training & Adoption Manager is responsible for the development of learning tools to drive the digital adoption of RBC Investor Services (IS) web portals.

The Digital Training & Adoption Manager is also a Change Manager, by playing a key role in driving strategy & solution in pursuit of the digital transformation in the training space.

You will create best in class digital learning solutions for clients & employees.

What will you do?

  • Play a key role in driving strategy & solutions in pursuit of digital transformation in the training space.
  • Design, create and maintain digital learning content, including walkthroughs, screen tips, videos and guides, to enable users to navigate the tools and selfserve.
  • Design, develop, and facilitate training programs and course materials for new and experienced clientfacing staff, with a focus on digital learning tools, to drive adoption and productivity.
  • Deliver customized demos and training sessions based on the needs of users, to meet or exceed the training benchmark. Create hightouch online web sessions and inperson training programs for highpriority users.
  • Develop and support change management strategies with the overall goal of recognizing client impacts and delivering programs successfully.
  • Drive collaboration with product and development teams ensuring visibility and input to the development process from Digital Training. Training content updates made in line with development releases to ensure content is available when users need it to maximize adoption and return on investment.
  • Collaborate across the Initiatives & Improvements team to the support the implementation of process improvements across the broader organization.
  • Continually assess the quality of training programs, for ongoing effectiveness in meeting client and business needs and identify opportunities to drive digital adoption.
  • Analyze feedback and usage statistics to enable identification of trends, with respect to web portals usability, learning goals and adoption.
  • Support new business through:
  • Assisting the Client Integration team in the onboarding of new clients; pre and post transition day.
  • Collaborating with portal development teams to identify and present the appropriate web products to clients in proposals, presentations, and client meetings.
  • Supporting Client Success Operations to increase efficient use of internal portals to maximize adoption.
  • Understanding and maintaining knowledge of RBC IS products, systems and processes as it relates to our client base.

What do you need to succeed?

Must-have

  • 35 years of experience in a related field
  • Excellent communication skills, both written and verbal with the ability to offer clear and concise articulation of complex initiatives
  • Experience in designing and creating digital learning solutions
  • Outstanding presentation and facilitation skills
  • Understanding of the Investor Services industry and RBC Products
  • Proven track record in building, maintaining and delivering training and elearning modules and promoting digital adoption

Nice to have

  • Training development or facilitation qualification
  • Experience with Camtasia

What's in it for you?


We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.


  • Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
  • Opportunity to obtain handson experience throughout your role
  • Working with an exciting, closeknit, supportive & dynamic group
  • Opportunity to collaborate with other business segments within the bank
  • Excellent career development and progression opportunities
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation

Job Skills

Additional Job Details

Address:

RBC CENTRE, 155

WELLINGTON ST W:

TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.


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