Manager, Digital Solutions

1 week ago

Toronto, Ontario, Canada Make-a-Wish Full time

Manager, Digital Solutions

"The best prescription I've ever given is a wish

":

  • Dr. Jeremy Friedman, Associate PaediatricianinChief, SickKids Hospital & Medical Advisor for Make-AWish Canada
-
What is Your Biggest Wish?
Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace?
If so, Make-A-Wish is for you
Make-A-Wish Canada creates life-changing wishes for children with critical illnesses.

We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey.

Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.


"It's been wonderful to have this wish to look forward to... It's wonderful to see [Rowan] with something that brings him pure joy after all he's been through and missed out on"

  • Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.
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What's In It For You?

  • Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
  • A collaborative team environment where you feel valued and inspired
  • An attractive compensation package, including a fully paid Benefits package, RRSP & Wish paid hours
  • Annual vacation starting at three weeks & additional paid leaves
  • Work/life balance and flexibility
  • Hybrid working environment
  • Employee Wellness Program
  • Corporate discounts
  • Continuous learning, development and internal training opportunities
  • Fun employee activities, contests, and more
Make-A-Wish Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day

MISSION, VISION AND VALUES
Our* mission* is, together, we create life-changing wishes for children with critical illness.
Supported by our* vision* to grant the wish of every eligible child.
Our
values are Child-Focused, Integrity, Impact, Innovation, and Community.
-
Where You Come In
We are looking for a Manager, Digital Solutions to join our team at Make-A-Wish Canada.

Reporting to the VP of Digital, IT & Data Management, the Manager, Digital Solutions will be responsible for managing Make-A-Wish Canada's portfolio of digital solutions and guiding their selection, implementation, training, and adoption.

This role is based out of
Toronto, ON and is a
full-time, permanent, hybrid (2 days in-office, 3 days remote per week) position.

-
What You Will Do

  • Manage and deliver solutions for digital workplace, digital fundraising, and process automation.
  • Lead the identification, selection, and implementation of new digital solutions in collaboration with the business units.
  • Manage the portfolio of Digital Solutions to identify solution enhancement, replacement or decommission.
  • Deliver training and promote adoption of digital solutions to all staff.
  • Develop the knowledge repository, FAQs, user manuals, and training videos.
  • Support staff with daytoday inquiries, questions and clarifications regarding digital solutions usage and issues.
  • Lead requirements definition, procurement, and negotiation with vendors for Digital Solutions.
  • Support the VP Digital, IT and Data Management in the development and execution of the Digital Strategy and Roadmap.
  • Manage relationships and invoices with vendors and consultants for Digital Solutions.
  • Keep up to date with the latest trends in the market and evaluate for potential value at MAWC.
  • Other duties as assigned.
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What You Bring

  • A degree in information systems or IT, or an equivalent combination of education, training, and experience.
  • 5+ years of experience in managing digital solutions.
  • Solid understanding of digital technologies and the applicability of these technologies.
  • Experience in the notforprofit industry considered an asset.
  • Strong experience with MS Teams and SharePoint setup and administration.
  • Strong experience with workplace digital solutions such as MS Forms, Power Automate, and eSignature tools.
  • Experience with vendor management and solution procurement.
  • Ability to lead a multidisciplinary group and create and maintain a positive team working environment.
  • Excellent communication skills, including writing and presentation skills, appropriate to various audiences.
  • Ability to understand and communicate complex business requirements and solutions in appropriate terms for various audiences.
  • A clear Criminal Background Check is required.
-
Your Work Environment

  • Hybrid work environment with occasional requirements to work outside of regular office hours.
  • Occasional day/overnight travel.

Physical/Mental Effort:

  • Work under pressure of tight deadlines, with high volume workload, & with multiple demands & changing priorities.
  • High degree of responsibility

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