Automotive Training and Implementation Partner

1 week ago

Richmond Hill, Ontario, Canada AutoCanada Full time

Job Title: Automotive Training and Implementation Partner

Department: People & Culture, and Learning

Location: TBD

Classification: Full Time, Hybrid – 75% travel required within North America

AutoCanada is NOW HIRING an experienced Automotive Training and Implementation Partner to work with our People & Culture and Learning team in an exciting new role where you will be responsible for partnering with operational leaders in dealerships across Canada and the US to ensure business initiatives, training, processes, and KPIs are effectively adopted to guide and monitor the operational success of each location. Our ideal candidate will collaborate closely with business leaders to assess store training needs, identify skill gaps, and provide strategic advice for operational improvement ideas to drive operational growth and profitability. The Automotive Training and Implementation Partner position requires a keen understanding of automotive organizational dynamics, excellent communication skills, and a proactive approach to enhancing employee capabilities. If you are passionate about driving business growth through practical training and building strong partnerships with the business leaders you support, this might be the perfect role for you

AutoCanada believes that taking care of our Team Members and setting them up for long-term success is what sets us apart from our competitors. That is why we are proud to offer our full-time employees the following benefits to aid in their well-being and performance:

A unique position like no other in the automotive industry Competitive pay and a motivated group of AutoCanada employees to work alongside Medical, Dental, and Vision insurance Life Insurance Company sponsored heath and wellness programs Vacation and Flex (Sick) time available for full-time Team Members Employee vehicle purchase & service programs Company wide contests and celebrations Continued professional development and the opportunity to grow your career with a North American automotive group operating in both Canada and the United States

Position Summary

As the Automotive Training and Implementation Partner, you will lead the implementation and adoption of AutoCanada processes and supporting technologies at our retail stores across Canada and the United States. In this exciting position, you will deliver onsite, hands-on facilitation for Team Members and leadership on how to apply playbook trainings, processes, and soft skills within the day-to-day operation. During these valuable implementation sessions, you will build strong relationships with stakeholders by offering support and guidance throughout the change management process. Learnings for program improvements will become apparent during these training sessions, allowing you to provide important feedback regarding employee development and ideas for playbook enhancements. Working as a partner to the Platform VP's, you will help to identify stores that require extra support torun more efficiently post-implementation by creating and developing performance expectations with the dealership General Managers who will confirm and commit to actively working with their team to achieve those deliverables. The Automotive Training and Implementation Partner will additionally assist the stores to build and support a sustainable, financially responsible action plan to achieve success in all four key business outcomes: productivity, profitability, employee engagement, and customer loyalty.

Job Responsibilities

Work closely with stakeholders to develop an in-depth understanding of the AutoCanada team's current needs, challenges, processes, and long-term objectives Communicating with stakeholders to identify and resolve issues throughout the implementation process recommending improvements and efficiencies for AutoCanada playbook implementation Provide technical expertise and guidance to AutoCanada dealerships and project team members You will partner with operations to identify stores that require extra support with the General Manager and their team to achieve the agreed upon Targets and Key Performance Metrics in predetermined Timelines. Collaborate with the training and development team to design, develop, and update play book training materials and programs, Identify training needs and gaps by conducting needs assessments Ensure project deliverables are completed to playbook standards, adhered to, and fully implemented as daily practice within each dealership Conduct regular status meetings and communicate project progress to stakeholders Identify and manage project risks and issues, and develop mitigation strategies with key stakeholders Train and mentor team members on AutoCanada's best practices and values Continuously learn and stay updated on AutoCanada platform updates and advancements Develop and maintain strong relationships with internal stakeholders, understanding their needs and providing exceptional customer service Create reports to drive recognition across all business entities Collaborate with cross-functional teams, including but not limited to Platform Vice Presidents, Inventory Analysts, VODMs, and Used Vehicle Directors to deliver successful implementations Identify and recommend process improvements and efficiencies for AutoCanada implementations Stay current on industry trends and best practices in AutoCanada implementation and project management Continue to coach and train dealerships and personnel on findings from the post-implementation process execution assessment

Employment Requirements

Must have a valid, current Driver's License with an acceptable driving record Must pass a pre-employment background check Must be able to seamlessly travel throughout North America with a valid passport to move between Canada and the USup to 75% of the time Minimum 5 years experience working in the Automotive Business, required General Manager experience or experience working in an elevated Variable Ops role at an OEM dealership, highly preferred Detailed understanding of dealership practices, required Ability to work independently and efficiently in a fast-paced environment, with excellent verbal and written communication skills when working with all levels of staff and vendors Strong organizational and interpersonal skills Attention to detail Internal and external customer service skills Strong interpersonal and negotiation skills Excellent communication skills with individuals at all levels of the organization High level of sound and independent judgment, reasoning, and discretion Strong problem-identification and problem-resolution skills Able to quickly analyze issues and determine the best course of action using available resources Strong computer skills (MS Suite office programs including Word, Excel, and Project)

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