Clinical Support Analyst Trainer

1 week ago

Vancouver, British Columbia, Canada PHSA Full time

Clinical Support Analyst Trainer
PHSA Corporate

Vancouver, BC


Within the context of a shared services agreement for Information Management/Information Systems (IMIS) and a client and family centred care environment, the position provides clinical system utilization support as well as training and educational services for a variety of internal and/or external users of the organization's clinical information systems.

Investigates and resolves system problems, ensures communication to caregivers of new system features, problem resolutions and enhanced utilization processes.

Performs needs analysis, develops and revises training documentation, implements and evaluates training programs using adult learning principles, and consults with stakeholders to address issues and coordinate training activities.

The Clinical Support Analyst/Trainer adheres to the Registered Nurses' Association of British Columbia (RNABC) standards of practice, code of ethics and patient care guidelines in the conduct of his/her role.


What you'll do

  • Develops and maintains procedures for clinical utilization of the system through methods such as conferring with users, analyzing, assessing, developing and recommending practices to streamline procedures for specific areas and/or for general distribution in collaboration with users, appropriate professional councils and professional practice.
  • Maintains various manuals and online training and reference documentation by revising, editing and distributing documentation when new modules are installed or existing modules are upgraded; and/or when revisions to system or clinical procedures are implemented to ensure consistent usage by users at all sites.
  • Contributes to the establishment of educational standards for clinical systems training and works collaboratively with Project Managers, Operational Department Managers, Project Training Leads, Clinical & System Analysts, Superusers, End Users and other relevant stakeholders.
  • Evaluates effectiveness of training programs, activities and resources by analyzing learning outcomes, developing and using evaluation tools such as competency matrices, assessing onthejob performance through feedback provided by managers/supervisors and determining opportunities for quality improvement. Provides remedial training in scheduled or ad hoc sessions as required.
  • Provides input into the development of support procedures for caregivers in areas such as hardware/software installation, response levels, testing and systems performance monitoring, by methods such as identifying problems to support services management, suggesting revisions to established procedures and participating in projects as a team member to ensure caregiver requirements are met.
  • Modifies, tests and maintains clinical utilization systems processes from specifications and change requests through methods such as gathering detailed information from users, identifying problems with existing processes and recommending alternatives.
  • Prepares a variety of reports using computer software for management including producing administrative, statistical and graphical reports as requested.
  • Sets measurable personal performance goals and objectives within a team or individual environment, incorporating the organization's vision and values, goals and corporate plan, through methods such as maintaining and updating own knowledge of clinical and professional development within area of practice.
  • Maintains currency on technological information including relevant software functionality by utilizing the Internet and Intranet browsers, reviewing current literature and research, participating in vendor user groups, and attending relevant conferences and workshops.
  • Perform other related duties, as required.

What you bring

Qualifications:

  • Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nursing Professionals (BCCNP).
  • Two years' recent nursing experience including one year's recent experience with the use of microcomputer hardware and software, computer based clinical information systems, and teaching/education experience in the development and delivery of training programs in a computerized client care environment.
Skills & Knowledge

  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act
  • Broad knowledge of the Registered Nurses' Association of British Columbia standards of practice and guidelines for clinical practitioners.
  • Demonstrated ability to effectively deal with others in a consultative/collaborative manner
  • Comprehensive knowledge of clinical utilization of clinical information systems
  • Broad knowledge of patient care policies, procedures and standards of care.
  • Broad knowledge of adult education principles, methods and tools.
  • De

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