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Front Desk Agent

3 months ago

Vancouver, British Columbia, Canada Rosewood Hotel Group Full time

General Information:

  • Country/Region
  • Canada
  • Province/City
  • Vancouver, B.C.
  • Location
  • Rosewood Hotel Georgia
  • Department
  • Rooms
  • Front Office
  • Job Type
  • Fulltime Permanent
    Main Responsibilities
  • Perform a seamless arrival process, collecting & confirming pertinent guest information and ensuring all requests and inquiries are promptly addressed.
  • Perform a faultless departure process, settling final accounts, offering your personal assistance on future reservations, taking immediate ownership of any concerns and leaving a final impression that instills within the guest an eagerness to return.
  • Communicate pertinent guest information and requests to the appropriate department for immediate action.
  • Act as a knowledgeable hotel ambassador, responding to guest inquiries with ease & finesse.
  • Maintain complete knowledge of all aspects of the hotel, including, however not limited to, features and services provided and their hours of operation, room types, layout and location, as well as daily group/VIP activities.
  • Obtain an assigned cash bank daily and maintain constant accuracy of contracted monies, keeping cash bank secured at all times.
  • Immediately take ownership of all guest issues as they arise, documenting and following through to their full resolution.
  • Play a supporting role in accepting reservations inquiries during periods of high volume in the Reservations Department. Perform additional duties, as assigned.**JOB REQUIREMENTS

Qualifications:

  • Exceptional organizational skills and demonstrated ability to multitask and prioritize in a fastpaced work environment.
  • Must be selfdirected, motivated, and demonstrate exceptional customer service, interpersonal and problemsolving skills.
  • Excellent ability to communicate clearly, concisely, and openly in all interactions (verbal and written).
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
  • Demonstrated ability to work with maximum accuracy, efficiency and attention to detail.
  • Proficiency in Microsoft Office, Opera Property Management System, GoConcierge.
  • Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, evenings and holidays.
  • Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and coworkers to their understanding.

About Us:

  • Following its debut in the Roaring '20s, the legendary Hotel Georgia came to be known as Vancouver's most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada's West Coast. And it wasn't just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history. Now unveiled as Rosewood Hotel Georgia, the fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of Old World craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury a return to the golden age of hotel travel.