Fulfillment Specialist

1 week ago

Toronto, Ontario, Canada Environics Analytics Full time

ROLE OBJECTIVE:


Reporting to the Vice President of Data Build Automation, the Fulfillment Specialist is responsible for fulfilling client orders for both standard & custom data in a number of different formats.

The employee also provides ongoing client support that meets company standards.

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SPECIFIC RESPONSIBILITIES AND DUTIES:

To effectively fulfill the responsibilities of this position, the employee must be able to do the following:

  • Liaise with Practice leaders, Sales staff, Data Development, Product Management, Marketing team as required. Provide regular updates as to status of orders.
  • Help fulfill reseller & partners channel as required. Assist with record keeping and identifying priorities. Report inconsistencies to senior staff
  • Assist with all fulfillment functions including: ENVISION and Tableau user account creation, standard data creation for regionalization, monitor data delivery, provide delivery support and communication with stakeholders
  • Process recurring customer projects within established time and quality standards
  • Promote the proper use of the CRM with all internal stakeholders. This includes confirming that fully executed agreements are present for each order and that orders are properly detailed within the CRM before data is shipped
  • Maintain accurate delivery information for each order shipped (file manifests) as well as all required paperwork and computer files
  • Confirm data accuracy and maintain appropriate controls
  • Analyze information provided to resolve issues or offer suggestions for a solution in a timely fashion in order to improve internal processes, enhance client satisfaction; record, update and track client issues
  • Work with the team to communicate and meet the special needs of EA's customers
  • Provide operational support for team members as needed
  • Other duties as required.

QUALIFICATIONS AND REQUIRED SKILLS**:

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Education
  • Post secondary degree in Geography, Business or related area.

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Experience
  • Minimum 25 years of experience in a related field.

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Analytical Skills
  • Effectively researches and synthesizes complex or diverse information; uses intuition and experience to complement data and designs work flows and procedures. Understanding and Interpreting ENVISION outputs.

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Judgment
  • Displays willingness to make timely decisions, including appropriate people in the decisionmaking process and exhibits sound and accurate judgment; supports and explains reasoning for decisions

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Planning/Organizing
  • Prioritizes and plans work activities effectively.

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Teamwork
  • Balances team and individual responsibilities; Exhibits objectivity and openness to others' views, giving and welcoming feedback. Puts success of team above own interests and demonstrates ability to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.

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Innovation
  • Displays original thinking and creativity and meets challenges with resourcefulness. Generates suggestions for improving work. Presents ideas and information in a manner that gets others' agreement.

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Communication Skills
  • Able to clearly communicate ideas and expectations. Effectively listens for understanding and asks questions for clarification. Presents ideas effectively in both verbal and written form.

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Interpersonal Skills
  • Approachable and easy to talk to. Relates well to all kinds of people in the organization. Able to effectively build rapport with others. Uses diplomacy and tact. Maintains composure and shows an ability to resolve conflicts and gain agreement.

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ABOUT ENVIRONICS ANALYTICS

  • Environics Analytics (EA) is a marketing services company that specializes in geodemographicbased segmentation, site evaluation modelling and custom analytics.
  • At EA, you will solve meaningful and challenging tasks with a friendly team of the most brilliant minds. We hire personality, not just a pair of hands. Here you're free to express your unique qualities, explore different domains and technologies that interest you.

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