Bilingual Fulfillment Operations Specialist

1 week ago

Toronto, Ontario, Canada Achievers Full time
Achievers is looking for a Fulfillment Operations Specialist to join our A-mazing Marketplace Operations Team The Fulfillment Operations Specialist works with our vendors to support the successful fulfillment of all reward redemptions, within strict timelines and backed by effective communication. The role oversees the regular updating of orders with assigned vendor accounts, monitors system processing flows, works with our Support Operations department to understand and support the customer experience, and supports reward vendors to help improve our fulfillment process. This position requires keen attention to detail and the drive to delight our customers with the celebration of their reward. While the team does not deal directly with customers, their work significantly impacts the overall customer experience. The best candidate will have experience with customer and order support, and a desire to jump into the technical details to find creative solutions.

Responsibilities:

Support assigned portfolio of vendors through day-to-day order management needs Monitor and support a variety of order processing flows including standard order entry, custom processes, and technical order flows Address orders blocked by technical anomalies; log bugs with development team and see through to resolution Collaborate with development team on bug resolutions, back end related tasks and enhancements Contribute to regular vendor reviews; a measurement of vendor success rates and opportunities Identify key trends and opportunities using data analytics, to identify actionable areas of follow-up or investigation Analyze individual and team dashboards of key performance indicators (KPIs) and diagnostics to measure performance against Global Fulfillment business goals Contribute to documentation resource initiatives for vendors, team processes and cross functional information sharing Collaborate with Vendor Relations team on volume spikes, order issues and SLA accuracy Maintain a timely queue of vendor requests, with a response time within 24h Support the Support Operations team with any vendor related inquiries Maintain accurate order fulfillment estimates and shipment reporting Manage vendor float balances to ensure sufficient funds are available for order placement by monitoring order volumes and forecasting needs Drive system and vendor efficiencies Additional reporting and admin duties as required Support real-time communication of updates and/or issues with key internal stakeholder teams

Qualifications:

2 years' experience with e-commerce account management and vendor processes Experience with data entry (spreadsheet functions and organization) Experience with e-commerce process flows Experience with a high volume of orders and order management Vendor management experience Proficient in MS PowerPoint, Excel, and Word Excellent interpersonal skills Experience with drawing insights from data reporting dashboards Exceptional oral and written communication skills Strong computer skills, including the ability to process work in multiple computer applications and production systems daily Strong attention to detail Excellent analytical skills to solve problems Bilingual in English and Spanish Excited about the role, but don't think you meet all the requirements? Apply anyways

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