Auto Spa Manager

2 weeks ago


Lethbridge, Alberta, Canada Murraychev Full time

Murray Auto Group has beenrecognized as one of Canada's 50 Best Managed companies for the last 7consecutive years, earning Platinum Membership status. Murray Auto Sales, o/a LethbridgeTruck Town is currently searching for an experienced and team-orientedindividual to help lead our Auto Spa team in the role of AutomotiveDetailing Manager.

Are youlooking for a fast paced role where you will join our management team,managing shop operations, overseeing and supervising staff while supportingcustomers in the arrangement of service work through our shop. Ourrapidly growing business specializes in automotive detailing, reconditioningservices, and automotive protection packages including PPF film and tintprotection, windshield replacement, spray in box liners, undercoating, rustprotection, polishing and paint correction, paint-less dent repair, ceramic andgraphene coating and much more

Workingclosely with our General Manager, responsibilities and duties of this positionwould include but not necessarily be limited to the following:


• Liaise,negotiate, and build relationships with customers, vendors, and suppliers.


• Schedule service appointments, prepare repair orders, obtain approvals,account for all documents, and process/close repair orders.


• Organize, distribute, and supervise the workflow/operations ofthe detailing shop.


• Direct and schedule the activities of all service staff andtechnicians while monitoring hours relative to set expectations and ensurestaff are fulfilling their obligations to their customers, job duties, anddepartment processes.


• Supervise, motivate, support, coach, and develop staff.


• Understand, verify, and ensure compliance with warranty contractcoverages.


• Monitor technicians' daily productivity reports and correspondingpayroll records.


• Monitor and follow up on parts orders.


• Monitorsafety standards and procedures.


• Manage optimum customer service experiences and ensure any customerdissatisfaction situations are proactively resolved.


•Effectively maintain an adequate inventory of product, chemicals, and equipmentwhile ensuring a safe and healthy work environment.

Requirements:


• Grade 12diploma or equivalent is required.


• Minimum of 5 to 10 years of automotive detailing experience isessential.


• Works under pressure, meets deadlines, and utilizes effective timemanagement skills


• Management/supervisory experience in a team environment to effectivelylead, train, and mentor others.


• Communicates clearly and persuasively, and have great listeningskills.


• Strong planning, analytical and organizational skills with systematicand logical work style


• Effective problem solving and negotiation skills


• Positive, inclusive and encouraging attitude.


• Minimum of three years of customer service experience in a complex,fast paced, and demanding work environment.


• Any priorprofessional experience working with automotive protection packages such as PPFfilm, windshields, undercoating, polishing/paint correction, windshield repairand replacement is strongly preferred


• Able lift up to 40 lbs- Moderate Physical Demands is ajob requirement


• Working proficiency: in English


• ValidMinimum Class 5 Driver's License or equivalent is required.


• Basic toIntermediate Computer Skills and Applications is required.


• WHIMIS& First Aid Training would be an asset.

We offerour employees:


•Opportunities for professional development and training


•Competitive Wages (Hourly Wage/Salary plus Profit Sharing Plan)


• Healthand Dental Benefits after 3 months of employment


• Company SavingsPlan after 12 months of employment


• Aprofessional and fun work atmosphere

Interestedcandidates are strongly encouraged to apply in-person with their resume andcover-letter to our General Manager/Controller, Angela Sheen. Our dealership islocated at:

LethbridgeTruck Town

2001 3rdAve South

Lethbridge,AB.

**Pleasenote that the successful candidate will be required to provide a current 3 YearDriver's Abstract and a consent form for a Police Information Check asconditions of employment. In addition, while we appreciate all interest in ourcompany only those applicants selected for an interview will be contacted. **

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