Director of Credit

1 week ago

Brampton, Ontario, Canada GIFTCRAFT Full time

We are looking to hire an experienced Director with Accounting experience, and a strong background in Credit. This role will manage and provide work guidance to the Credit, Cash Application, and eventually the Customer Success teams. In this role, the incumbent will ensure the credibility of the Accounts Receivable including managing non-margin reports, while bridging the gap between sales and customer support, expediting response times, and maintaining a "high-level view" of the support process. Additional credit functions including but not limited to research and analysis of credit risks and credit history on Key Accounts and International Business. The incumbent will also be responsible for all Vendor Packages as it relates to credit including terms and volume rebates.

ABOUT OUR COMPANY

Our company has been in business for over 80 years, and for over 10 years we've been named one of Canada's 'Best Managed Companies'.

We proudly design, develop, and merchandise thousands of unique sku's each year, across a growing number of categories including: Home Décor, Seasonal & Every Day Gifts, Fashion, Wellness and many more.

Today we service a network of more than 20K independent, specialty and boutique retailers across North America, as well as fulfill orders for large National Accounts in Canada and the US.

WHAT THIS ROLE WILL DO:

The Director of Credit & Customer Support will be responsible for coaching team members, and helping implement new policies, improve processes, and provide viable solutions to support our company's strategy for profitable growth, and build close long-term customer relationships that drive loyalty.

SPECIFIC JOB DUTIES INCLUDE:

  • Monitor team performance; providing staff with coaching and feedback.
  • Oversee the Accounts Receivable specifically the non-margin report and making recommendations to team members on collections and managing order release.
  • Oversee and manage order release reports including credibility of orders submitted as it relates to credit release.
  • Build and maintain customer loyalty and advocacy by delivering insights and strategic recommendations, throughout the customer lifecycle, and in alignment with Giftcraft business goals.
  • Assist in resolving customer/order related inquiries or discrepancies by collaborating closely with the Customer Service and Sales Teams.
  • Create reports for the Executive which include maintaining dating statistics, non-margin reports and performance, credit card analysis, bad debt management, bad debt reconciliation.
  • Ensure General Ledger and Accounts Receivable Sub ledger in balance.
  • Maintaining volume rebate contracts, issuing credits and or payments for rebates and reconciliation for those accounts. Ensuring accounts are current prior to issuing rebates.
  • Year-End Volume Rebate reconciliation including preparation of Accrued Volume Rebate Schedule.
  • Bad Debt Allowance at Year-End.
  • Responsible for Key Accounts (Including International Accounts) making collection calls on overdue accounts, reconciliation of account discrepancies, establishing credit limits and negotiating payment schedules.
  • Continuous review of High-Risk Accounts and large receivables through Credit Risk Resources such as Retail Inc.
  • Experience with Credit Card Management including Compliance.

WHAT YOU NEED TO BRING:

  • Minimum 5 years of experience in a credit role, with direct industry experience B2B - Business-to-business and B2C – Business to Consumer.
  • Experience with NetSuite ERP would be a very strong asset.
  • Experience with retail services or wholesale industry Collections; focusing on tangible merchandise. Preferably consumer goods, across CANADA and the US.
  • Experience supervising or coaching mid sized teams of professionals.
  • Experience with working with Collection Agencies including negotiating contracts, filing Bankruptcy Claims and sourcing relevant Retail Credit resources.
  • Naturally curious and dedicated to customer satisfaction with experience translating customer requests into action.
  • Experience with order release, setting credit limits, negotiating terms of payments, and Accounts Receivables and general Reconciliation.
  • Strong decision-making skills and a talent for solving complex situations involving cross-functional teams.
  • Highly Proficient with Microsoft Office Suite (Outlook, Word, Power Point); advanced Excel skills (formulas, formatting, charting, pivot tables and reporting).
  • Experienced in Accounting Practices up to and including Trial Balance.
  • Highly effective communication and interpersonal skills; with clear diction, confidence, and a friendly vocal image.
  • Positive, customer service oriented; focus on customer satisfaction, retention and loyalty.
  • Ability to collaborate and work well in a team-oriented environment specifically Customer Relations.
  • Available to work shifts as assigned within an in some cases, extended hours of operation.
  • High attention to detail and deadline oriented
  • Bilingual (English/French) will be considered a strong asset.
#J-18808-Ljbffr

  • Data analysis Director

    1 week ago

    Brampton, Ontario, Canada GIFTCRAFT Full time

    We are looking to hire an experienced Director with Accounting experience, and a strong background in Credit. This role will manage and provide work guidance to the Credit, Cash Application, and eventually the Customer Success teams. In this role, the incumbent will ensure the credibility of the Accounts Receivable including managing non-margin reports,...

  • Director of Professional and Continuing Education

    1 week ago

    Brampton, Ontario, Canada Algoma University Full time

    _Algoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a...

  • Inclusion / Integration Director

    1 week ago

    Brampton, Ontario, Canada City of Brampton Full time

    Job Description:JOB TITLE: Inclusion / Integration DirectorDEPARTMENT: Community ServicesNUMBER OF POSITIONS:SeveralJOB STATUS & DURATION: Part-time, seasonal and temporaryHOURS OF WORK:variable hours; 24 hours a weekLOCATION:UNDEFINEDHOURLY RATE: $24.68POSTING DATE: May 01, 2024CLOSING DATE: December 31, 2024AREA OF RESPONSIBILITY:Reporting to the...

  • Senior Manager

    1 week ago

    Brampton, Ontario, Canada Canadian Imperial Bank of Commerce Full time

    Senior Manager & Team Lead, Business Banking - Brampton/Vaughan Market page is loaded Senior Manager & Team Lead, Business Banking - Brampton/Vaughan Market Apply locations Brampton, ON time type Full time posted on Posted Yesterday job requisition id We're building a relationship-oriented bank for the modern world. We need talented, passionate...

  • Associate Director

    2 months ago

    Brampton, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?US Regulatory Services is responsible for ensuring timely, accurate, and complete reporting to various exchanges, self-regulatory organizations, and the SEC. The individual in this role is primarily responsible for day-to-day operational execution to broader planning within the area of expertise. This could...

  • Manager, Integrated Care

    1 week ago

    Brampton, Ontario, Canada Regional Municipality of Peel Full time

    Job Description:Manager, Integrated CareHealth Services - Seniors Services DevelopmentRegular Full TimeSalary Range:- $107, ,902 per annum _- plus comprehensive benefits_Work mode: Onsite_,:- see below for more details about this work mode._Reporting to the Director, Seniors Services Development (SSD) the Manager will provide leadership and manage the...

  • Canada Summer Jobs 2024

    1 week ago

    Brampton, Ontario, Canada City of Brampton Full time

    Job Description:JOB TITLE:Assistant, Facilities Operations and Maintenance, Director's OfficeDEPARTMENT:Public Works & EngineeringNUMBER OF POSITIONS:1JOB STATUS & DURATION:Temporary 4-monthsHOURS OF WORK:35-hour workweekLOCATION:Hybrid Model - when working onsite, you will report to the location of West Tower.HOURLY RATE:Year 1: $20.67 per hour, Year 2:...

  • Associate Financial Services Specialist

    1 week ago

    Brampton, Ontario, Canada Canadian Imperial Bank of Commerce Full time

    Associate Financial Services Specialist page is loaded Associate Financial Services Specialist Apply locations Brampton, ON time type Full time posted on Posted 2 Days Ago job requisition id We're building a relationship-oriented bank for the modern world. As a member of the Personal and Business Banking team, you'll work in a fast-paced Banking Centre...

  • Chief Executive Officer

    1 week ago

    Brampton, Ontario, Canada John Howard Society of Peel-Halton-Duff Full time

    Position Summary:The Chief Executive Officer (CEO) reports to and is accountable to the Board of Directors (Board) of the John Howard Society of Peel-Halton-Dufferin (JHS PHD). In accordance with policies established by the Board, the CEO is responsible for the day-to-day operations of JHS PHD and is responsible for providing successful leadership to and...

  • Accounting Bookkeeper

    1 week ago

    Brampton, Ontario, Canada EFRY Hope and Help for Women Full time

    Would you like to be part of an organization that is recognized as a dedicated leader providing hope and help for women and girls at risk?EFry Hope and Help for Women empowers women and girls through a trauma-informed, inclusive, and gender responsive lens. Our client- focused approach strengthens emotional, cultural and social well-being, through...

  • Program Support Specialist

    1 week ago

    Brampton, Ontario, Canada Ministry of the Solicitor General Full time

    We are seeking highly organized professionals to provide a range of data input, extraction and support services and administrative supports at Criminal Intelligence Service Ontario.OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse,...

  • Transit Service Centre Clerk I

    1 week ago

    Brampton, Ontario, Canada City of Brampton Full time

    Job Description:JOB TITLE: Transit Service Centre Clerk IDEPARTMENT: TransitNUMBER OF POSITIONS: 1JOB STATUS & DURATION: Temporary 6-monthsHOURS OF WORK: up to 30 hour workweek / variable hoursLOCATION: Transit Terminal - BramaleaSTARTING SALARY: $19.33 per hourJOB TYPE: UnionPOSTING DATE: February 01, 2023CLOSING DATE: February 08, 2023AREA OF...

  • Sales Manager

    1 week ago

    Brampton, Ontario, Canada Crownhill Packaging Ltd. Full time

    The Sales Manager reports to the location Director of Sales to create and sustain a high-performance sales culture and achieve profitable YOY growth, maximize market share, revenue and GP growth. This will be accomplished through a focus on packaging sales, program selling and product/project initiatives to achieve location/region goals and requirements....

  • Financial Advisor

    1 week ago

    Brampton, Ontario, Canada Royal Bank of Canada Full time

    Come Work with UsAt RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that...

  • Senior Manager, Specialty Leasing

    1 week ago

    Brampton, Ontario, Canada Morguard Full time

    PURPOSE The Senior Manager, Specialty Leasing is accountable to the Senior Director of Specialty Leasing for increasing and diversifying property's revenue streams by temporary leasing of the shopping centre's common areas, parking lot, vacant retail units, sponsorship, mall media, pop-up retail, storage space etc. while maintaining the established image...

  • Accounts Payable Specialist

    1 week ago

    Brampton, Ontario, Canada Brock Doors & Windows Ltd. Full time

    Who We AreHelping homeowners transform their homes with unmatched beauty and superior quality and value since 1990. Brock Doors & Windows is recognized as an expert in vinyl windows and doors in the Greater Toronto Area and Simcoe County for over 30 years. With excellent craftsmanship and unparalleled communication, our team of top window and door...

  • Junior Accounts Payable Specialist

    1 week ago

    Brampton, Ontario, Canada Brock Doors & Windows Ltd. Full time

    Job descriptionWho We AreHelping homeowners transform their homes with unmatched beauty and superior quality and value since 1990. Brock Doors & Windows is recognized as an expert in vinyl windows and doors in the Greater Toronto Area and Simcoe County for over 30 years. With excellent craftsmanship and unparalleled communication, our team of top window and...

  • Administrative Assistant

    1 week ago

    Brampton, Ontario, Canada The Church of Jesus Christ of Latter-day Saints Full time

    Performs administrative duties for the Toronto, ON Temple from Tuesday to Saturday including some evenings.Prepares documents, reports, charts, and graphs. Maintains and updates calendars, schedules and/or coordinates meetings. Creates and/or maintains filing systems. Collects data and compiles information. Answers telephone and responds to routine...

  • Inclusion/integration Specialist

    1 week ago

    Brampton, Ontario, Canada City of Brampton Full time

    Job Description:JOB TITLE: Inclusion/Integration SpecialistDEPARTMENT: Community ServicesNUMBER OF POSITIONS: SeveralJOB STATUS & DURATION: Part-time, seasonal and temporaryHOURS OF WORK: 24 hour workweek / variable hoursLOCATION: UndefinedHOURLY RATE: $23.00POSTING DATE: May 01, 2024CLOSING DATE: December 31, 2024AREA OF RESPONSIBILITY:Reporting to the...

  • Food & Beverage Supervisor

    1 week ago

    Brampton, Ontario, Canada Brampton Golf Club Full time

    Food & Beverage Supervisors are responsible for positive Guest interactions while serving Guests in a friendly and efficient manner and play an integral role in ensuring our customers have exceptional dining experiences. At all times, supervisors are expected to be attentive to our Guests' needs, making them feel welcome, comfortable, important and...