Data analysis Director

1 week ago

Brampton, Ontario, Canada GIFTCRAFT Full time
We are looking to hire an experienced Director with Accounting experience, and a strong background in Credit. This role will manage and provide work guidance to the Credit, Cash Application, and eventually the Customer Success teams.

In this role, the incumbent will ensure the credibility of the Accounts Receivable including managing non-margin reports, while bridging the gap between sales and customer support, expediting response times, and maintaining a "high-level view" of the support process.

Additional credit functions including but not limited to research and analysis of credit risks and credit history on Key Accounts and International Business.

The incumbent will also be responsible for all Vendor Packages as it relates to credit including terms and volume rebates.

Our company has been in business for over 80 years, and for over 10 years we've been named one of Canada's 'Best Managed Companies'.

We proudly design, develop, and merchandise thousands of unique sku's each year, across a growing number of categories including: Home Décor, Seasonal & Every Day Gifts, Fashion, Wellness and many more.

Today we service a network of more than 20K independent, specialty and boutique retailers across North America, as well as fulfill orders for large National Accounts in Canada and the US.

The Director of Credit & Customer Support will be responsible for coaching team members, and helping implement new policies, improve processes, and provide viable solutions to support our company's strategy for profitable growth, and build close long-term customer relationships that drive loyalty.

Monitor team performance; Oversee the Accounts Receivable specifically the non-margin report and making recommendations to team members on collections and managing order release.

Oversee and manage order release reports including credibility of orders submitted as it relates to credit release.

Create reports for the Executive which include maintaining dating statistics, non-margin reports and performance, credit card analysis, bad debt management, bad debt reconciliation.

Ensure General Ledger and Accounts Receivable Sub ledger in balance.
Maintaining volume rebate contracts, issuing credits and or payments for rebates and reconciliation for those accounts. Ensuring accounts are current prior to issuing rebates.
Year-End Volume Rebate reconciliation including preparation of Accrued Volume Rebate Schedule.

Responsible for Key Accounts (Including International Accounts) making collection calls on overdue accounts, reconciliation of account discrepancies, establishing credit limits and negotiating payment schedules.

Continuous review of High-Risk Accounts and large receivables through Credit Risk Resources such as Retail Inc.
Experience with Credit Card Management including Compliance.

Minimum 5 years of experience in a credit role, with direct industry experience B2B - Business-to-business and B2C - Business to Consumer.

Experience with NetSuite ERP would be a very strong asset.

Experience with retail services or wholesale industry Collections; Experience with working with Collection Agencies including negotiating contracts, filing Bankruptcy Claims and sourcing relevant Retail Credit resources.

Experience with order release, setting credit limits, negotiating terms of payments, and Accounts Receivables and general Reconciliation.

Highly Proficient with Microsoft Office Suite (Outlook, Word, Power Point); advanced Excel skills (formulas, formatting, charting, pivot tables and reporting).

Available to work shifts as assigned within an in some cases, extended hours of operation.
Bilingual (English/French) will be considered a strong asset.

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