![Royal Canadian Mint](https://media.trabajo.org/img/noimg.jpg)
Service Desk Technician
1 week ago
Requirements:
Education and Experience:
- College diploma or equivalent experience, with formal training in the Information Technology field
- Networking and data communication experience is an asset
- Strong troubleshooting skills. ITIL, MCP, A+, certification is an asset
- Vendor certifications are an asset
- Previous experience working a cloud environment is an asset
Skills and Ability:
- Thoroughly document all pertinent information relevant to the nature of problems or issues coming into the service desk
- Prioritize and schedule issues, and escalate when required to appropriate experienced technician or support group
- Skilled in written and verbal communications in both official languages
- Must demonstrate strong initiative, judgement and reliability
- Ability to work independently and to work with others as a team
- Possess high level of integrity and excellent attention to detail
- Bilingualism required
Knowledge:
- Working knowledge of Windows operating systems, including Windows 7 and Windows 10;
- Supports a variety of user hardware, including a variety of PC models, laptops, printers, scanners, and iOS devices.
- Knowledge regarding security procedures, virus scanning, password compliancy and remote dialin procedures;
- Able to research and troubleshoot computing problems using manuals and the Internet;
- Provide training and demonstrations of Microsoft Office core products, Exchange, and basic Windows 7/10 desktop functions to end users;
- Help desk knowledge base to document problems resolution, known bugs and workarounds.
At the Mint you will collaborate with a diverse group of people and be a part of an iconic Canadian organization.
**Ready to mint your career?
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