Service Desk Technician

1 week ago


Ottawa, Ontario, Canada Royal Canadian Mint Full time
The Royal Canadian Mint is hiring a Service Desk Technician who can thrive in a dynamic and inclusive environment.

Requirements:

Education and Experience:

  • College diploma or equivalent experience, with formal training in the Information Technology field
  • Networking and data communication experience is an asset
  • Strong troubleshooting skills. ITIL, MCP, A+, certification is an asset
  • Vendor certifications are an asset
  • Previous experience working a cloud environment is an asset

Skills and Ability:

  • Thoroughly document all pertinent information relevant to the nature of problems or issues coming into the service desk
  • Prioritize and schedule issues, and escalate when required to appropriate experienced technician or support group
  • Skilled in written and verbal communications in both official languages
  • Must demonstrate strong initiative, judgement and reliability
  • Ability to work independently and to work with others as a team
  • Possess high level of integrity and excellent attention to detail
  • Bilingualism required

Knowledge:

  • Working knowledge of Windows operating systems, including Windows 7 and Windows 10;
  • Supports a variety of user hardware, including a variety of PC models, laptops, printers, scanners, and iOS devices.
  • Knowledge regarding security procedures, virus scanning, password compliancy and remote dialin procedures;
  • Able to research and troubleshoot computing problems using manuals and the Internet;
  • Provide training and demonstrations of Microsoft Office core products, Exchange, and basic Windows 7/10 desktop functions to end users;
  • Help desk knowledge base to document problems resolution, known bugs and workarounds.
The health and safety of our employees is a top priority. The Mint has developed significant and rigorous safety protocols to address the COVID-19 pandemic.


At the Mint you will collaborate with a diverse group of people and be a part of an iconic Canadian organization.

We pay competitive salary and offer a range of benefits that support employees and their families. The Mint supports its employees by focusing on their growth and development.

**Ready to mint your career?

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