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Bilingual Service Desk Analyst

3 months ago

Ottawa, Ontario, Canada MatrixHR Full time
Matrix HR is looking for 2

French/English Bilingual Service Desk Professionals for our excellent client in the Insurance and Benefits industry. Please read on for further information on responsibilities and qualifications.

Responsibilities:

  • Responding to contacts from Service Desk customers and support teams.
  • Performing classification, initial support, investigation, and diagnosis of incidents.
  • Resolving incidents or assigning to appropriate secondlevel teams.
  • Contributing technical content and departmental procedures to the Service Desk knowledge base.
  • Participating in process improvement opportunities.
  • Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment.
  • Working a variety of shifts.

Qualifications:

-
Bilingual (French/English) required
:

  • Minimum 12 years of experience in a diverse technology and customer servicefocused role.
  • Completion of a postsecondary degree or equivalent (e.g. nonspecialized bachelor's degree or businessrelated community college diploma).
  • Ability to converse in French is
    required
:

  • Good understanding and working knowledge of network protocols.
  • Solid knowledge and demonstrated experience using desktop products and operating systems.
  • Excellent communication and customer service skills.
  • Good problemsolving skills.
  • Adaptive to change and able to manage stress.
  • Team Player.

This is a Hybrid (1 day a week in the office, 4 at home), contract position, ending in October 2024.

About MatrixHR:


Matrix HR is a full-service recruitment agency specializing in the placement and administration of skilled trades workforce all across Canada.

We have been in business for over nineteen years and have placed over 4,000,000 employment hours in the Canadian workforce.

We have been recognized as one of Alberta Venture's Fast Growth 50 and as a Leader of Tomorrow by Business in Calgary.

As a leader in our industry, Matrix remains committed to the remaining cutting edge of the Full Service Temporary/Permanent Placement model as well as best-in-class managed services in Payroll and Back Office Support.


We are proud to serve the following industries:
Industrial ConstructionCommercial ConstructionOil and GasManufacturingWarehousingHospitality HealthcarePipeline Construction