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Collections Administrator

3 months ago

Vaughan, Ontario, Canada Provident Energy Management Inc. Full time

ROLE:

The Collections Administrator is responsible for providing administrative support to the Collections team. The Collections Administrator ensures all objectives and agreed upon levels of service are met.

RESPONSIBILITIES

Essential Duties and Responsibilities include, but are not limited to the following:

  • End to end responsibility for the disconnection process including communicating and coordinating with outsourced disconnection provider, and scheduling disconnections and reconnections.
  • Running daily Aged Trial Balance ("ATB") report and auto dialer report.
  • Ensure ATB is maintained with up to date information and data.
  • Create all required Vlookups using Excel for various letter types such as disconnection and 2nd water notice letters.
  • Manage third party/vendor management administrative tasks (i.e., approve invoices for payment, extract required lists and send to third party collection agency).
  • Charge and schedule all penalties within operating system (Cogsdale).
  • Complete monthly management tracker report sent to condominium boards.
  • Manage the lien process including sending files to external counsel and communicating with them throughout the process.
  • Complete developer collection calls and provide analytical support for the developer ATB report.
  • Process all collection notices (pull lists from Cogsdale, create collection notice mail merge & send data file to external vendor for mailing)
  • Plan and implement eblasts for various collection campaigns as directed.
  • Any and all other duties as assigned to meet team objectives.

CORE COMPETENCIES:

  • Adaptability
  • Communication
  • Initiative
  • Dependability
  • Organization Skills
  • Problem Solving
  • Teamwork

REQUIREMENTS

  • Minimum secondary school diploma with certificate in customer service, client administration or related specialty
  • Minimum 3 years of relevant collections administration experience
  • Proficiency in MS Office, particularly Excel including V-Lookup
  • Ability to deliver exceptional internal and external customer service
  • Strong written & oral communication skills
  • Able to work in a fastpaced environment with changing priorities
  • Selfmotivated, well organized with the ability to learn quickly
  • Energetic team player
  • Familiarity with Five9 call centre software is an asset

WORKING CONDITIONS

  • Office environment with frequent sitting at a desk
  • Manual dexterity required to use desktop computer and peripherals.
  • Overtime as required.
  • Lifting or moving up to 10lbs may be required.
  • Cricket Energy Holdings Inc. and its subsidiaries have created policies and procedures to meet the required Accessibility Standards under the Accessibility for Ontarians with Disabilities Act. 2005._
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  • Please advise Human Resources if you require any accommodations._