Collections Specialist

23 hours ago

Vaughan, Ontario, Canada GFL Environmental Full time
Collections Administrator Job Description

The Collections Administrator will be part of a team responsible for the collection of outstanding customer account balances, account reconciliations, and credit approval. This role is accountable for providing timely and accurate administrative support to the Collections team, in accordance with the GFL Credit Policy.

Key Responsibilities:
  • Monitor and respond to emails and other communications in a timely manner
  • Prepare files for third-party collection and submit to the Accounts Receivable Reconciliation Supervisor for approval, ensuring all required documentation is attached
  • Enter bad debt write-offs and recoveries into the Trux system
  • Process bi-monthly and monthly recurring credit card payments
  • Generate monthly customer overdue notices and statements
  • Investigate customer accounts and make recommendations for clearing aged balances
  • Apply matching customer credits
  • Review and clear small balances in customer accounts
  • Review aging for temporary customers, process payment of outstanding balances, and request refunds as needed
  • Complete and submit customer cheque refund requests, requested by the Collections team
  • Maintain a weekly refund spreadsheet and submit to the Accounts Receivable Reconciliation Supervisor for approval
  • Process one-time Pcard payments and maintain a spreadsheet
  • Comply with all company policies, procedures, and directives from management
  • Adapt to change and learn new processes as the business evolves and develops
  • Perform other duties and responsibilities as required
Knowledge, Skills, Abilities, and Competencies:
  • 1 year of related experience and/or training in Accounts Receivable/Collections
  • Strong attention to detail and a high level of accuracy
  • Team player with a positive attitude, takes initiative, and has a strong work ethic
  • Ability to work well under pressure, multi-task, and meet set deadlines
  • Strong interpersonal and communication skills (both written and verbal) with the ability to communicate with all levels of the organization in a professional and competent manner
  • Effective time management and organizational skills
  • Ability to work efficiently and independently
  • Working knowledge of debits and credits
  • Computer literacy, including effective working skills in Microsoft Word, Excel, and Outlook
  • TRUX Route Management system experience is considered an asset
  • Experience in the waste industry is considered an asset

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