![Royal Bank of Canada>](https://contents.bebee.com/companies/ca/royal-bank-of-canada/avatar-WhnRm.png)
Bilingual Credit Management Resolution Officer
2 weeks ago
Job Summary
Job Description
What is the opportunity?
You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our call centers are located in Meadowvale, Montreal & Winnipeg. As Canada's leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.
What will you do?
- Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accounts
- Educate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet client's financial obligations
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on client's financial situation
- Resolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
What do you need to succeed?
Must-have
- Proven interpersonal, communication and problem resolution skills
- Ability to build rapport while offering the right solutions for our clients while mitigating risk
- Desire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concerns
- Requires fluency in French and English (oral and written)
- Flexibility to work Monday to Friday, 12:00pm to 11:00pm CST
Nice-to-have
- Past experience in a customer service role where you provided a variety of needs-based solutions
- Negotiation skills
- Experience working in a team and metrics-based performance environment
- Previous experience working in a Contact/Call Centre and in a fast paced financial and/or service industry
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.
HYBRIDENT
Job Skills
Additional Job Details
Address:
ROYAL DIRECT CALL CENTRE, 1260 TAYLOR AVE:WINNIPEGCity:
WINNIPEGCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
Personal and Commercial BankingJob Type:
RegularPay Type:
SalariedPosted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at
-
Bilingual Credit Management Resolution Officer
2 weeks ago
Winnipeg, Manitoba, Canada Royal Bank of Canada Full timeJob SummaryWhat is the opportunity?You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways....
-
Collections Officer
2 months ago
Winnipeg, Manitoba, Canada Commercial Credit Adjusters Full timeCommercial Credit Adjusters Ltd. is seeking full-time, energetic and motivated individuals who are interested in a career within the Collections Industry. Successful candidates will receive paid training, competitive wages and a commission structure. Immediate openings available What We Offer: Full-time hours with flexible shift options Subsidized public...
-
Collections Officer
2 weeks ago
Winnipeg, Manitoba, Canada Commercial Credit Adjusters Full timeCommercial Credit Adjusters Ltd. is seeking full-time, energetic and motivated individuals who are interested in a career within the Collections Industry. Successful candidates will receive paid training, competitive wages and a commission structure. Immediate openings available What We Offer: Full-time hours with flexible shift options Subsidized public...
-
Collections Officer
4 weeks ago
Winnipeg, Manitoba, Canada Commercial Credit Adjusters Full timeCommercial Credit Adjusters Ltd. is seeking full-time, energetic and motivated individuals who are interested in a career within the Collections Industry. Successful candidates will receive paid training, competitive wages and a commission structure. Immediate openings available What We Offer: Full-time hours with flexible shift options Subsidized public...
-
Collections Officer
2 weeks ago
Winnipeg, Manitoba, Canada (C.C.A.) Commercial Credit Adjusters Ltd Full timeCommercial Credit Adjusters Ltd. is seeking full-time, energetic and motivated individuals who are interested in a career within the Collections Industry. Successful candidates will receive paid training, competitive wages and a commission structure. Immediate openings availableWhat We Offer:Full-time hours with flexible shift optionsSubsidized public...
-
Jr Credit Coordinator, Bilingual/spanish
2 weeks ago
Winnipeg, Manitoba, Canada Bison Transport Full timeAs a JR.Credit Coordinator, you will be responsible for:Ensuring all assigned accounts are currentThis includes the following: Confirming receipt of invoices and invoices scheduled for payment, Obtaining all documentation not received by customer and sending same, Identifying accounts paying beyond terms and attempt to resolve cause of payment delay,...
-
Credit Manager
2 weeks ago
Winnipeg, Manitoba, Canada FAIRMONT Full timeCompany Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Manager of Enforcement and Dispute Resolution
2 weeks ago
Winnipeg, Manitoba, Canada Manitoba Government Full timeManager of Enforcement and Dispute Resolution - Consumer Protection Division The Manitoba Public Service is seeking a qualified professional to fill the role of Manager of Enforcement and Dispute Resolution within the Consumer Protection Division in Winnipeg, MB. Salary: FC4 $80,000 - $XX,000 per year Closing Date: June 18 About the Role: Oversee the...
-
Credit Coordinator
2 weeks ago
Winnipeg, Manitoba, Canada Bison Transport Full timeAs a Credit Coordinator,** you will ensure that customers in your credit portfolio are committed to meeting payment terms You will work with customers and internal contacts to address any payment discrepancies.Specific Responsibilities include: Collection of accounts receivable to ensure customers meet payment terms. Coordinate a portfolio of customers...
-
Collections Officer, Bilingual
2 weeks ago
Winnipeg, Manitoba, Canada CWB Financial Group Full timeAtCWB, we strive to build value for the people who choose us every day: our people, our clients and our investorsWe do this by: Putting people first and building relationships with intention Seeking out and embracing new ideas Believing that how we do things is as important as what we do La version française suivra._Role SpecificationsHybrid work...
-
Consumer Lending Officer
2 weeks ago
Winnipeg, Manitoba, Canada Steinbach Credit Union Full timeBuild a rewarding career with Steinbach Credit UnionSteinbach Credit Union (SCU) is one of Manitoba's largest credit unions and among the top 10 in Canada, with over $8 billion in assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services...
-
Project Manager-bilingual
2 weeks ago
Winnipeg, Manitoba, Canada FWS Group Full timeProject ManagerBilingual(English/French)FWS Group of Companies is a fully integrated design, engineering, construction, and maintenance services firm. We are advocates of the design-build approach to project development. Whether our clients are looking at greenfield construction or retrofitting an existing facility, we have the in-house expertise to take...
-
Assistant Branch Manager
2 weeks ago
Winnipeg, Manitoba, Canada Assiniboine Credit Union Full timeReporting to the Branch Manager, the Assistant Branch Manager is responsible for contributing to ACU's goals to integrate values-based banking in every aspect of our business to differentiate ACU meaningfully from other financial institutions; create a consistent and compelling member experience across all of our core channels that makes it easy to do...
-
Credit Returns Clerk
2 weeks ago
Winnipeg, Manitoba, Canada Gordon Food Service Full timeWelcome to Gordon Food Service We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary: Reporting to the Inventory Control and Facilities Man, the...
-
Bilingual Collections Associate
2 weeks ago
Winnipeg, Manitoba, Canada Arctic Glacier Full timeBilingual Collections Associate (Agent)Reporting to the Manager of Credit and Collections, this position is responsible for the reconciliation of accounts receivable customer accounts and making customer courtesy calls. Responsibilities include payment reconciliation, credit analysis, collection, and follow-up of customer accounts.$38,000 CAD...
-
Bilingual Collections Officer
2 weeks ago
Winnipeg, Manitoba, Canada TANK TRADERS Full timeTank Traders is looking for a Collections Officer to join our Accounting team in La Salle, MBOur Collections Officer will be joining an energetic team in Head Office This individual will have excellent written and verbal communication, a keen eye for details, and actively achieves results with accuracy and efficiency.A Day in the Life: Establish contact with...
-
Credit Manager, Star Building Materials Ltd
2 weeks ago
Winnipeg, Manitoba, Canada Qualico Canada Full timeJob OverviewReporting to the Controller, as the Manager, Credit you will plan, direct and coordinate all credit and collection functions for the designated business unit to protect company assets while enhancing customer relationships. Your day-to-day responsibilities will include:Collaborating with sales department to ensure all customer concerns and...
-
Credit & Client Banking Analyst
2 weeks ago
Winnipeg, Manitoba, Canada Mackenzie Financial Corporation Full timeJob Description:Grade:P5**Division: IGM-CSO**IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under managements. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial...
-
Financial Account Manager
2 weeks ago
Winnipeg, Manitoba, Canada Assiniboine Credit Union Full timeReporting to the Branch Manager, the Financial Account Manager's key role is advice and service delivery. They are primarily the first contact for members and contribute to the building and retaining of member relationships through delivering seamless member service and advice to each member. The Financial Account Manager builds member relationships that add...
-
Credit Manager, Star Building Materials Ltd
2 weeks ago
Winnipeg, Manitoba, Canada Star Building Materials Ltd. Full timeTitle:Manager, CreditLocation:16 Speers Road, WinnipegAt Star, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.Job OverviewReporting to the Controller, as the Manager, Credit you will...