Credit Manager

1 week ago

Winnipeg, Manitoba, Canada FAIRMONT Full time
Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description:

Taking care of big things and little things is what we do each day.

As our Credit Manager, you will be assisting our Director of Finance and Assistant Director of Finance with day to day operations of the Accounting Department by assuming the responsibility to ensure that all departments within the hotel conform to the established guidelines for credit and collection policy and procedures.

This position requires working closely and establishing effective communication with the Sales/Catering office and Front Office personnel. Exercising a great amount of discretion to maintain confidentiality with the Hotel's financials is important. Your attention to detail, sense of urgency and organizational skills will help to ensure the accuracy of your work.

What you will be doing:

  • Review all requests for credit and approve credit in accordance with Accor NCA policy
  • Accurate and timely processing of all advance deposits
  • Attend Pre-Convention Meetings and ensure that the credit needs of the Meeting Planner are satisfied
  • Review Master Accounts with the Conference Service Managers and Meeting Planners prior to departure of the group
  • Ensure all billing is accurately prepared, clearly presented and mailed within three (3) business days, followed by a phone call
  • Ensure that all inquiries are investigated promptly and if possible, resolved within 48 hours
  • Work with Front Office Management to ensure proper maintenance of the Guest Ledger
  • Maintain the aged trial balance with adequate descriptions and separate the accounts by coding such as credit cards, direct bill, advance deposits, returned checks, etc
  • Review all contracts and cancellations to ensure that attrition or cancellation fees are collected
  • Pursue and collect delinquent accounts
  • Prepare bad debt documentation as necessary
  • Action upon CC chargebacks and CC inquires
  • Actively participate in the Credit Committee and organize monthly credit meetings
  • Review with the DOF on a weekly basis: City Ledger, Guest Ledger, Advance Deposits and any issues
  • Maintain excellent communication with Sales, Catering, Front Office and all F&B Departments
  • Follow and enforce guidelines and procedures as set forth in the Accor's NCA Policies and Procedures Manual. Any exception to the manual must be documented in an LSOP and approved by the DOF
  • Assist in improving JD Power scores, particularly in the Meeting Planner Satisfaction results
  • Prepare various month end reports and journal entries, including A/R AFDA, Detail and Action Steps, Advance Deposit Recap and Credit Status Recap
  • Any other periodic or on demand requests that may arise
  • Other Duties as assigned by DOF & ADOF.

Qualifications:

  • Previous experience as a Credit Manager in an active and supervisory role
  • Excellent knowledge of Excel & Word preferred
  • Must have excellent interpersonal, verbal and written communication skills
  • Experience in collecting many large noncorporate accounts
  • Willing to work as part of a team with a focus on service and organization
  • Strong desire to succeed in a challenging environment
  • Previous Front Office system conversion and/or hotel experience is an asset
Additional Information


Located in the heart of vibrant downtown Winnipeg, Manitoba - at the historic corner of Portage and Main - Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies.

Just step outside our Winnipeg hotel and the city is at your feet.

Visa Requirements:

To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada.

We do not provide offer letters to applicants seeking to get their work visas. Applicants must have their work visas in place prior to applying.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS

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