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Collections Officer

4 months ago

Winnipeg, Manitoba, Canada Commercial Credit Adjusters Full time

Commercial Credit Adjusters Ltd. is seeking full-time, energetic and motivated individuals who are interested in a career within the Collections Industry. Successful candidates will receive paid training, competitive wages and a commission structure. Immediate openings available

What We Offer:

  • Full-time hours with flexible shift options
  • Subsidized public transit
  • Group benefit plan
  • Convenient downtown location and on-site security
  • Opportunities for professional development and growth
  • Friendly, supportive and diverse work environment
  • Excellent experience and opportunity to gain knowledge of the credit industry; including credit reporting, credit repair and personal budgeting
  • Competitive commission structure

Responsibilities:

  • Establish contact with consumers (by telephone) and assist with the resolution of delinquent accounts (outbound and inbound calls)
  • Negotiate payment of debts in accordance with client and company guidelines
  • Investigate and advise on different forms of payment and/or settlement options
  • Clearly document/update files on the system to support file activity
  • Uphold the CCA Code of Conduct by ethically treating each consumer with integrity, honesty, dignity and respect at all times

Qualifications:

  • 3rd party collections experience considered an asset
  • Customer service and call centre experience considered an asset
  • Strong negotiation and conflict resolution skills
  • Excellent verbal and written communication
  • Self-motivated, goal and detail oriented
  • Sound decision making and judgement
  • Strong organizational skills
  • Dedicated and ethical
  • Ability to work individually and with a team in a fast paced environment
  • Solid computer skills
  • Strong grasp of the English language
  • Successful candidates will be subject to a criminal record check

We are seeking enthusiastic individuals to join our team as a Collections Officer While experience is not mandatory, we are looking for candidates with a solid foundation in customer service, negotiation, and time management skills. This is an excellent opportunity for individuals who are eager to learn and grow in a dynamic work environment. CCA offers licensing as well as a unique training program that focuses on negotiation skills, financing options and investigative techniques.

Since 1991, CCA has been a highly respected industry leader in Accounts Receivable Management Services across Canada. We look forward to making you a part of our team