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Collections Officer, Bilingual

3 months ago

Winnipeg, Manitoba, Canada CWB Financial Group Full time
At

CWB
, we strive to build value for the people who choose us every day: our people, our clients and our investors

We do this by:

  • Putting people first and building relationships with intention
  • Seeking out and embracing new ideas
  • Believing that how we do things is as important as what we do
  • La version française suivra._
Role Specifications

Hybrid work environments. Collaborative connections.

Flexible location:
Winnipeg, MB. Edmonton, AB.

CWB National Leasing. Equipping your business for growth.

CWB National Leasing is Canada's largest and longest-standing equipment leasing & financing company - supports equipment dealers secure hassle-free financing solutions & secure equipment with a full range of financing in agriculture, construction, transportation, forestry, health care, commercial, and golf and turf equipment industries across Canada

The opportunity


Our Contract Administration Department is an integral part of our business and is accountable for providing critical core business/technical knowledge, problem resolution expertise and support throughout the life cycle of
CWB National Leasing customer agreements.


Our Bilingual Collections Officers are the face and voice of
CWB National leasing providing our "Customer First" approach to collections and negotiate equitable solutions to achieve the best possible outcome for both parties.

The day-to-day

Customer service. Lease administration. Process optimization.- Respond to customer inquiries and concerns- Secure payments in a professional, equitable and timely manner- Work in partnership with clients to resolve disputes and negotiate best possible solutions- Exercise discretion and respect the confidentiality of all customer and vendor transactions- Manage customer files / make decisions with respect to file acceleration (next steps i.e. repossession, write off, legal action)


Foundational knowledge and experience to grow from- Fluently bilingual (French and English).- Minimum 2 years' experience in: Administration or Client Services within Banking, Financial Services, Credit or Collections.- Ability to accurately set up and clearly document payment arrangements.- Capability to think proactively and resolve problems logically and efficiently.- Keen attention to detail with proven experience maintaining accurate documentation.- Ability to maintain a high level of confidentiality and thrive in a rapidly changing environment. Working knowledge of compliance laws pertaining to Collections would be considered a strong asset.

Skills and competencies that will take you further- Tech savvy.

You love learning new software and strive to always make the best use of the tools you are given.- Innovative thinker.

You take pride in your strong detail orientation, but you can also strategize, and problem solve with the best of the best.- Collaborative team player.

You are a great teammate and see the value in working together to achieve common goals and strategic initiatives.

Why work with us?

Your success is our obsession And our award-winning culture & benefits back it up.

  • Proudly recognized by Great Place to Work in 2023 as one of Canada's top 50 Best Workplaces & recipient of Waterstone Human Capital's Most Admired Corporate Culture 2023._
  • Wellness matters.

We offer an award-winning benefits package that includes:

  • hybrid work environments-
  • everyday flexibility-
  • company-funded health coverage-
  • health care spending account-
  • flexible wellness program-
  • generous time-away options to unplug, rest & recover.-
  • Career development.
We commit to our employees' development and help them reach their professional goals with:

  • organization wide coaching services-
  • mentorship-
  • education support & training programs.-
  • Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the
    CWB family in our employee represented groups.
  • Agents de recouvrement, Bilingue
Spécifications du rôle

Environnement de travail hybride. Connexions collaboratives.

Lieu de travail flexible:
Winnipeg, MB. Edmonton, AB.

CWB National Leasing. Équiper votre entreprise pour la croissance.



CWB National Leasing est la plus grande et la plus ancienne société de location et de financement d'équipement au Canada.

Elle aide les concessionnaires d'équipement à obtenir des solutions de financement sans tracas et à sécuriser l'équipement grâce à une gamme complète de financement dans les secteurs de l'agriculture, de la construction, du transport, de la foresterie, des soins de santé, du commerce et de l'équipement de golf et de gazon, partout au Canada

L'opportunité

Notre service d'administration des contrats fait partie intégrante de notre entreprise et est chargé de fournir des connaissances techniques et commerciales essentielles, une expertise en matière de résolution de problèmes et un soutien