Integrated Protection Services Clerk

2 weeks ago

Surrey, British Columbia, Canada Fraser Health Full time

Why Fraser Health?:
Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others?


Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka'pamux Nations.

Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision:
Better health, best in health care.


Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization "WHO" approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).

Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Come work with dedicated health care providers who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents.

We invite you to find out why more than 95% of new employees recommend Fraser Health as an excellent place to work.

Work hard and have fun while you do it.

Curious to learn what it's like to work here? Like us on

LinkedIn (fraserhealthcareers) for first-hand employee insights.

Detailed Overview:


Performs a variety of clerical and secretarial duties for an assigned Integrated Protection Services (IPS) portfolio for the Fraser Health Authority, Vancouver Coastal Health Authority, Provincial Health Services Authority and Providence Health Care (collectively, the "Organizations"); performs accounts receivable functions such as billing, balancing and collecting payments from staff and others for an assigned portfolio; provides reception services, prepares and types documents and general correspondence; distributes and records Parking, and Photo ID and Commuter Services.

Prepares related reports; maintains and updates departmental records, filing systems, statistical data and applicable databases.

Responsibilities:

  • Provides clerical support to the assigned IPS portfolio by distributing and recording parking passes, transit incentive subsidies, access and photo ID requests and payment for parking passes from physicians, residents and other specified groups.
  • Receives payments for parking, commuter services and/or photo ID from staff, residents, physicians and other specified groups; enters information into a journal, balances and summarizes information in the journal and accounts by matching and checking payments received by each person.
  • Reconciles accounts by matching account information such as payments received, refunds and/or invoices issued; identifies and traces account differences and prepares adjustment information.
  • Follows up on delinquent accounts by contacting internal department and/or external agencies; responds to written correspondence and telephone contact with staff and others on payment issues; escalates unresolved issues to the Manager or designate for follow up.
  • Contacts appropriate internal departments and outside agencies by telephone and/or written correspondence for the purpose of forwarding information they require to resolve routine parking violations or record discrepancies; refers any problems to designated IPS staff, as required.
  • Maintains office equipment and office supplies according to predetermined levels by preparing purchase orders for signature, completing requisitions for office equipment repairs and forwarding approved requisitions to appropriate personnel.
  • Provides reception services such as answering/directing incoming calls, taking messages, answering routine inquiries and providing general information; refers nonroutine concerns to appropriate IPS staff, as per established procedures.
  • Processes incoming and outgoing mail by opening and date stamping material, forwarding to appropriate personnel and preparing outgoing mail for pickup; arranges meetings/special functions, as directed by booking meeting rooms, contacting appropriate personnel, typing and circulating notices and/or agendas from draft; records and distributes meeting minutes.
  • Maintains and compiles statistics by receiving information, entering data and producing documents for review using database, spreadsheets and word processing software; and processing payroll deductions required.
  • Performs other related duties as assigned.

Qualifications:

Education and Experience


Grade 12, successful completion of a recognized accounting course and two (2) years' recent, related experience or an equivalent combination of education, training and experience.


Skills and Abilities

  • Ability to keyboard at 45 wpm
  • Ability to communicate effectively, both verbally and in writing
  • Ability to deal with other effectively
  • Physical ability to carry out

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