Lead Clerk Integrated Protection Services

2 weeks ago

Surrey, British Columbia, Canada PHSA Full time

Lead Clerk Integrated Protection Services
PHSA Corporate

Surrey, BC


In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA.

As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.


The Lead Clerk works within the operations of Integrated Protection Services (IPS) for the Fraser Health Authority, Vancouver Coastal Health Authority, Provincial Health Services Authority and Providence Health Care (collectively, the "Organizations").

Under the direction of the Lead Coordinator, the Lead Clerk supervises three to ten clerical staff and oversees the coordination of workflow of the Integration Protection Services program.

Performs accounts receivable functions such as billing, balancing and collecting payments from staff and others, as needed.

What you'll do

  • Oversees the workflow of clerical staff within the Integrated Protection Services (IPS) program by establishing work schedules, setting priorities, organizing operating procedures for a variety of clerical support functions to meet program needs, and allocating the work among clerical staff.
  • In collaboration with the Lead Coordinator, provides input into the selection of clerical staff by performing duties such as interviewing applicants and making recommendations for selection.
  • Supervises clerical staff by performing duties such as coordinating work assignments, evaluating employee performance and determining related training and orientation requirements.
  • Develops new work methods and procedures and identifies problems and alternative solutions.
  • Reconciles accounts by matching account information such as payments received, refunds and/or invoices issued; identifies and traces account differences and prepares adjustment information.
  • Follows up on delinquent accounts by contacting internal department and/or external agencies; responds to written correspondence and telephone contact with staff and others on payment issues; escalates unresolved issues to the Manager or designate for follow up.
  • Contacts appropriate internal departments and outside agencies by telephone and/or written correspondence for the purpose of forwarding information they require to resolve routine parking violations or record discrepancies; refers any problems to designated IPS staff, as required.
  • Performs other related duties as assigned.

What you bring

Qualifications:

  • Grade 12, successful completion of a recognized accounting course and three (3) years recent related experience or an equivalent combination of education, training and experience.
Skills & Knowledge

  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
  • Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
  • Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act
  • Ability to keyboard at 45 wpm.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to deal with others effectively.
  • Physical ability to carry out the duties of the position.
  • Ability to supervise.
  • Ability to organize work.
  • Ability to operate related equipment.

What we bring
Every PHSA employee enables the best possible patient care for our patients and their families.

Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.


  • Join one of BC's largest employers with provincewide programs, services and operations offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
  • Access to professional development opportunities through our inhouse training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation e

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