Online Customer Care Agent

1 week ago


Montreal, Quebec, Canada Randstad Full time

We are seeking a dedicated and adaptable individual to join our team as a Customer Experience Specialist specializing in online chat, email, and phone support for the fashion industry.


In this role, you will be responsible for delivering exceptional customer service to our clients through various channels, including online chat, email, and phone calls.


The ideal candidate will have a passion for fashion, strong communication skills, and the ability to provide personalized support to our customers.

Customer Experience Specialist (Online Chat, Email, Phone) - Fashion Industry

Salary:
$18-22 per hour (based on experience)
Availability to work Monday to Friday from 8 AM to 6 PM Saturday from 8:00 am to 05:00 pm
Strong Possibility of Permanent Employment

Provide prompt and professional support to customers through various channels, including online chat, email, and phone, addressing inquiries, orders, and product information.

Manage customer accounts and inquiries, ensuring high satisfaction levels and timely issue resolution.
Collaborate with internal teams to coordinate order fulfillment and ensure a seamless customer experience.
Previous experience in call center or customer service, preferably in the fashion industry.
Strong communication skills in English and French, both written and verbal.
Familiarity with online chat platforms, email systems, and phone support.

Availability to work Monday to Friday from 8:00 AM to 6:00 PM and Saturdays from 8:00 AM to 5:00 PM.

If you are passionate about fashion and customer service and have experience in online chat, email, and phone support, we would love to hear from you Experience Specialist and Online Chat


As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.


Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.



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