Supervisor, Customer Care

2 weeks ago


Montreal, Quebec, Canada Vacances Air Canada Air Canada Vacations Full time

RESPONSIBILITIES:

Develop and motivate an effective Customer Care team
Supervise agents, which includes performance evaluations, hiring, development, coaching, and disciplining of subordinates
Plan, organize and measure efficiency of all activities in the call center to ensure that productivity standards are met
Analyze productivity reports to identify and recommend areas where improvement and training may be required.
Provide guidance and assistance to subordinates
Handle any client situation to accurately resolve issues in a timely fashion
Ensure a high level of customer service and professionalism is provided and maintained at all time through on-going monitoring and coaching
Implement policies and procedures
Assist the training department in ensuring that the staff has the proper tools to perform their duties, and identify and recommend areas where training may be required
Aim towards first call resolution
Coordinate with all departments to maximize overall effectiveness and efficiency of the daily operations
Assist the Resource Coordinator in ensuring maximization of the resources
Must be available to work flexible hours including evenings and week-ends
When required, assist reservation employees on day to day technical issues, and provide overall support
Maintain monthly budget and ensure up-to-date
Provide assistance as required by duty officer
May perform other tasks as assigned by immediate supervisor

KNOWLEDGE AND SKILLS REQUIRED:

College diploma in Tourism and / or management
Minimum of 3 years' experience in the industry
Excellent knowledge of Pacific, ARD Web and TTS
Knowledge of Word, Excel, PowerPoint and Outlook
Excellent interpersonal skills, communication and organizational skills
Ability to work in a fast paced, demanding environment and handle multiple projects effectively
Strong team player
Demonstrate good judgment, initiative, autonomy, and flexibility

Bilingual:
French and English

  • Montreal, Quebec, Canada Sleep Country Full time

    Company DescriptionAt Sleep Country Canada/Dormez-vous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight's.Guided by our values - We CARE About...


  • Montreal, Quebec, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Customer Care Specialist to join our team in Montreal. The successful candidate will be responsible for providing excellent customer service to our clients.The ideal candidate should have a minimum of two years of customer service experience, excellent communication and interpersonal skills, and the ability to work in a...


  • Montreal, Quebec, Canada Corning Full time

    Requisition Number: 63327iBwave is the power behind great in-building wireless experience, enabling billions of end users and devices to connect inside a wide range of venues. As the global industry reference, our software solutions allow for smarter planning, design and deployment of any wireless network project regardless of size, complexity or technology....


  • Montreal, Quebec, Canada FlightHub Full time

    **UNCAGE YOUR** **AMBITION **as a**Customer Care Specialist**:We are **FlightHub Group**, an ambitious team of people that created **FlightHub** and **Justfly**. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic...


  • Montreal, Quebec, Canada Staples Full time

    Bilingual Customer Care Representative Bilingual Customer Care Representative (12 Month Contract)Staples is business to business. You're what binds us together.Staples Promotional Products is the world's most trusted source for branded merchandise. As an unprecedented 11-time winner of the Distributor of the Year Award and the highest-ranking Canadian...


  • Montreal, Quebec, Canada CMA CGM (Canada) Inc. Full time

    Our Culture We strive for Better Ways in everything we do; our culture is embodied by boldness, imagination, exemplarity and excellence. With those values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the everchanging world we live in._***Managing...


  • Montreal, Quebec, Canada Glanbia Foods Full time

    (BI-LINGUAL FRENCH)Location: Montreal / St. Hubert, QuebecAt Glanbia Nutritionals Inc., we co-innovate and deliver flavor & ingredient solutions and precision premixes for use in the mainstream food and beverage, infant and clinical, and functional nutrition markets. We are the number one provider of whey-based nutritional ingredients globally and the number...


  • Montreal, Quebec, Canada primo international Full time

    *Maternity leave replacement*- Serve as first point of contact for orders Provide assistance and problem resolution to clients in areas of order status and product availability Answer client calls, identify their needs and respond in a professional, efficient and courteous manner. Accomplish any other task related to customer service required by their...


  • Montreal, Quebec, Canada TRENTWAY-WAGAR INC Full time

    NOW HIRINGSIGHTSEEING ASSISTANT SUPERVISORLocation: Montreal, QuebecPosition: Supervisor Assistant, Sightseeing DivisionReports to: Sightseeing SupervisorIntroductionCoach Canada is looking for a Supervisor for our Sightseeing Division in Montreal. In this role, you will be responsible for assisting the manager in leading and managing a team of staff to...


  • Montreal, Quebec, Canada Victaulic Full time

    Description Représentant(e) bilingue du service à la clientèle Montréal, QC (Sur site) Résumé du poste En traitant avec une clientèle technique, vous devrez aider les clients à commander et à recevoir nos produits. Votre poste nécessite des aptitudes en service à la clientèle, des principes de base de la chaîne d'approvisionnement, de...


  • Montreal, Quebec, Canada Victaulic Full time

    **Représentant(e) bilingue du service à la clientèle****Montréal, QC (Sur site)****Résumé du poste**En traitant avec une clientèle technique, vous devrez aider les clients à commander et à recevoir nos produits. Votre poste nécessite des aptitudes en service à la clientèle, des principes de base de la chaîne d'approvisionnement, de l'expédition...


  • Montreal, Quebec, Canada PACCAR Inc Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Company: PACCAR Title: Customer service supervisor (Service)Work schedule: Monday to Friday, daytime scheduleSalary: Starting at $90,000/yearBenefits :Permanent, full-time position (40 hours/week);Monday to Friday...


  • Montreal, Quebec, Canada Royal Bank of Canada Full time

    Job SummaryWhat is the opportunity?The Customer Care Officer will respond with professional and accurate service for all client concerns and escalations within the Insurance Advice Centre. You will be responsible for providing effective problem resolution and delivering a superior client experience by demonstrating effective root cause analysis for Home &...

  • Agent Customer Care

    2 weeks ago


    Montreal, Quebec, Canada SSENSE Full time

    Company DescriptionSSENSE (pronounced [es-_uh_ns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM.SSENSE has garnered critical acclaim as both an e-commerce...

  • Customer Care Agent

    2 weeks ago


    Montreal, Quebec, Canada SSENSE Full time

    Company Description SSENSE** is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of...


  • Montreal, Quebec, Canada McGill University Full time

    Please refer to thejob aid for instructions on how to apply.Position Summary:Under the direction of the immediate supervisor, participates in the customer service and merchandising activities of the unit. Provides information regarding the unit's policies, products and equipment and makes recommendations based on customer requirements. Provides customer...


  • Montreal, Quebec, Canada OSL Retail Services Full time

    Overview Do you have a passion for Tech? Samsung and OSL have teamed up to operate the Samsung Experience Stores across Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere. Who are we? OSL is a dynamic, inclusive people-first company providing outsourced sales solutions for some of North America's...

  • Customer Service

    2 weeks ago


    Montreal, Quebec, Canada KIK Custom Products Full time

    **Customer Service RepresentativeWe are KIKWe create the products and brands that people trust to clean, sanitize, and protect their homes, pools, and cars. We are one of North America's largest independent consumer product manufacturers with 20 North American manufacturing facilities. We also operate globally in Europe, Asia, UK, Australia, New Zealand, and...


  • Montreal, Quebec, Canada OSL Retail Services Inc Full time

    Overview:Do you have a passion for Tech?Samsung and OSL have teamed up to operate the Samsung Experience Stores across Canada. Samsung is a global leader in technology, opening new possibilities for people everywhere.Who are we?OSL is a dynamic, inclusive people-first company providing outsourced sales solutions for some of North America's biggest Fortune...


  • Montreal, Quebec, Canada Scotiabank Full time

    Is this role right for you? In this role you will: Performs all Customer Service activities according to established service standard and established targets: Handling a high volume of incoming dealer and client phones calls that are a barrier to the Validation staff and maximizing time spent on validating and paying all Indirect Retail and Leases; ...