Customer Service Agent

1 week ago

Montreal, Quebec, Canada Vision Group Full time

Schedule: Monday to Friday from 8 am to 4 pm.

Eye Health MD (a partner of Vision Group) is a specialty eye clinic offering advanced eye care services and cutting-edge technology. It is a leader in its industry, providing world-class eye care and treatment. Our advanced eye care clinics provide specialized services to patients with serious eye conditions such as cataracts, macular degeneration, glaucoma, and other conditions that require special care.

Join our team, where our Great Place to Work certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

A look at your benefits

  • You hold a permanent full-time position (40hrs / Monday - Friday only).
  • You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater & 1 wellness day.
  • You benefit from group insurance, telemedicine & RRSP match.
  • You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada's Best Managed Companies.

Your tasks at a glance

  • You handle customer inquiries (both by phone and email) and respond to patient questions, concerns, and requests in a courteous manner to ensure complete satisfaction.
  • You create and manage patient files while providing impeccable customer service.
  • You provide patients with all appointment information.
  • You manage the voice mailbox and the different reminder lists.
  • You enter necessary and updated patient information into the computer system.
  • You receive external referrals and make appointments for these patients.
  • You will be cross-trained for the receptionist position (once you have completed your initial training).

A clear view of your assets

  • You have experience as a customer service agent, receptionist, medical secretary, or administrative assistant AND/OR have excellent customer service skills.
  • You thrive in a fast-paced, dynamic environment.
  • You have a facility with computer tools (Outlook, Suite Office, etc.) and technology.
  • You demonstrate strong customer orientation and emotional intelligence.
  • You stand out for your organizational, collaborative, and autonomous skills.
  • Required: You have excellent communication skills, you speak English et français également (advanced intermediate level of English required due to the nature of the tasks or interactions with our English-speaking patients).

Address - Decarie clinic: 8000 Decarie Blvd., suite 440, Montreal, QC H4P 2S4 (accessible by metro (de la Savane), bus, and car (parking on site).

From our point of view

Whatever your profile, we are above all looking for someone beyond the CV, since you can benefit from in-house training. Only your motivation and your desire to learn are part of our selection criteria.

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