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Bell Person/parking Attendant

3 months ago

Kingston, Ontario, Canada Delta by Marriott Kingston Waterfront Hotel Full time
Delta Hotels by Marriott Kingston Waterfront is looking for a full-time Bell Person

Your primary responsibility is to help create a 4-star service experience for our guests by welcoming guests to the hotel as well as bidding them farewell.

The Bell Person is responsible for escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting guests in any way to make them feel more comfortable, in accordance with Delta standards.


PRIMARY RESPONSIBILITIES:

  • Greet all guests upon arrival in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
  • Assist guests in finding parking spaces and directing traffic in the parking lot during peak periods
  • Direct parking lot traffic and guide guests into appropriate parking spaces
  • Prioritize parking spaces for specific vehicle types and advice guests of alternative parking options if applicable
  • Recognize all VIP guests, and welcome back returning guests
  • Courteously assist guests with luggage at arrival and departure
  • Describe to the guest the room amenities and other services offered at our hotel
  • Provide concierge services be familiar with hotel events, services and amenities, local events, restaurants, places of interest, etc.
  • Be aware of daily hotel activities, group, and VIP arrivals. Communicate special guest requests to the Front Office Manager/Manager on Duty
  • Make deliveries to guest rooms as instructed
  • All other duties as assigned by management to ensure customer service

The above areas of responsibility are not all inclusive and may be amended from time to time

QUALIFICATIONS:

  • Excellent customer service skills
  • Strong communication and organizational skills
  • Must pay attention to detail and be a team player
  • Must possess the ability to communicate effectively within a diverse team environment
  • Ability to work effectively and collaboratively in a multicultural environment with coworkers, managers, and guests
  • Must be flexible to work any shift (days, evenings, weekends, and holidays)

CORE COMPETENCIES:

  • Communication: Provides and encourages the expression of diverse ideas and opinions, actively listens to others, works to resolve differences, and maintain work relationships.
  • Teamwork: Actively participates in the work of the team by taking on different roles and responsibilities; encouraging efforts and contributions of others. Ensures that the tasks are completed through fair and reasonable sharing of responsibilities and opportunities for participation.
  • Adaptability: Having flexibility in handling change, being able to juggle multiple demands, and adapting to new situations with new ideas and innovative approaches
  • Customer Service Focused: Establishes and maintains relationships with guests by listening and gaining their trust and is dedicated to exceeding customers' expectations and requirements.
  • Self-Management: Ability to regulate and control their emotions, thoughts, and behaviours, and having the ability to set goals independently and the initiative to achieve them.

PHYSICAL DEMANDS:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to perform duties while standing and/or walking for the majority of the shift.
  • Ability to lift weights up to 30 lbs., push and pull heavy equipment such as luggage carts and equipment.
  • Ability to stoop, bend, stretch, and lift while performing duties.
  • Specific vision abilities required by this job include close vision and distance vision

Important Note:
This is a part-time position. Shifts will be 3 days a week 3pm - 11pm during the winter season. This position will and can become a full time position starting in April, with shifts 5 days a week. Shift times can vary, but will be consistently scheduled late afternoon/early evenings.

Job Type:
Part-time

Part-time hours: 25 per week

Salary:
$16.00 per hour

Benefits:

  • Company events
  • Dental care
  • Discounted or free food
  • Extended health care
  • Life insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Evening shift
  • Every Weekend
  • Weekend availability

Supplemental pay types:

  • Tips

Ability to commute/relocate:

  • Kingston, ON K7L 5H7: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)