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Supervisor, Parking Operations

2 months ago

Kingston, Ontario, Canada City of Kingston Full time

**Job Title: Supervisor, Parking Operations**

**Job Summary:** Supervise day-to-day operations of parking services, ensuring efficient management of parking inventory and providing leadership to a team to promote effective customer service delivery.

Job Description

Reporting to the Manager, Licensing, Parking Operations and Policy, the Supervisor, Parking Operations is responsible for the day-to-day supervision of Parking Services technical, maintenance and administrative staff. This position ensures the efficient management of the parking inventory and coordinates tasks for the effective maintenance of the City's parking assets.

**Key Responsibilities:**

• Plan, supervise, organize, coordinate, and/or schedule the execution of parking maintenance operations, including asphalt, concrete, general parking lot and garage maintenance, winter control/snow removal, and parking equipment.
• Maintain and secure all equipment and facilities, such as parking control equipment, networked video cameras, single space meters, and pay & display machines.
• Schedule staff, manage attendance, and assign tasks to ensure quality customer service, effective asset management, and the efficient management of parking inventory and systems.
• Oversee the daily operations of paid parking inventory, both on street and in lots/garages, as well as the administration of parking space rentals, permits, and related invoicing and inventory management.
• Ensure compliance with legislation, policies, and department protocols, while modeling the values of the City of Kingston.
• Promote and support a culture of health, safety, wellbeing, and respect to sustain a healthy and sustainable work environment.

**Manage Resources:**

• Support and coordinate requirements for projects, procurement of goods and services, contracts, reports, and agreements.
• Identify issues and recommend solutions to optimize resource utilization.
• Support, train, mentor, and provide coaching and feedback to staff. Document and implement performance standards to accomplish objectives and meet standards while developing staff skills and competencies.
• Apply collective agreement language, policies, and procedures and coach staff regarding the same.
• Pursue best practices and promote new and innovative approaches to service delivery.

**Leadership and Guidance:**

• Investigate complaints and incidents, perform proper follow-up investigations, and implement corrective actions.
• Work closely with the Customer Service team to ensure consistency in messaging and expedient and appropriate resolution to customer concerns and inquiries.

**Qualifications and Competencies:**

• Diploma in civil, electrical, or mechanical engineering, or a related program.
• CET designation is preferred.
• 3 years of recent and relevant supervisory experience in an operational environment.
• Consideration will also be given to candidates with three years recent/relevant experience in public administration or business management, preferably in a unionized environment.
• Must demonstrate corporate competencies: Customer Focus, Results Orientation, Integrity, and Teamwork.

**Skills and Abilities:**

• Strong, effective communication, customer service, and interpersonal skills.
• Knowledge of mechanical, electrical, and building maintenance and repairs.
• Excellent leadership skills with ability to coach, motivate, and develop employees.
• Effective conflict resolution skills with the ability to mediate and facilitate effective solutions.
• Effective organizational and problem-solving skills, including the ability to deal with and prioritize numerous enquiries.
• Sound knowledge of the Occupational Health and Safety Act as well as health and safety practices to ensure minimum requirements are being maintained.
• Strong ability to interpret and apply legislation, federal and provincial acts, municipal bylaws, policies, and collective agreement language.
• Proficient computer skills, including MS Word, Excel, Outlook, and databases.
• Ability to research, analyze, and formulate solutions to complex issues.
• Ability to meet deadlines under pressure.
• Ability to walk and stand for prolonged periods of time.
• Ability to work in inclement weather.
• Valid Class "G" driver's license.
• Ability to work outside regular business hours as needed.
• Required to obtain and maintain satisfactory criminal record check.