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Enterprise Systems Manager
4 months ago
Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools.
We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online.
Our Commerce Execution Suite is available globally.Job Description:
Essential Functions:
Wiser Solutions began in 2013 with the idea that better data should lead to better decisions.
Our mission is to capture the data that our brand and retailer customers cannot get themselves, to analyze and present insight to these customers in near-real time, and to integrate into the daily workflow of these customers to drive decisions that increase revenue, reduce costs, and give them the edge over their competition.
We are a growing business and a mission-critical part of our customers' businesses. We are looking for an Enterprise Systems manager to join us and help manage our IT systems and services.This person will help us develop a support desk for our IT requirements which would include building a team of IT support staff.
We are looking for someone with the passion to own and maintain our critical IT infrastructure.Responsibilities:
- Setup internal IT helpdesk
- Recruit, train and grow a global team of IT support staff
- Establish customer service standards and improve customer satisfaction
- Monitor ticket volumes and performance metrics
- Build and implement policies for asset allocation
- Manage and maintain our global assets
- Administrate SaaS tools such as Office 36
- Remotely manage our office infrastructure
- Plan and execute IT projects (tool migrations, acquisition integrations, etc.)
- Negotiate with vendors to acquire IT systems and services
- Explore cost saving opportunities
- Collaborate with Infrastructure teams to enhance security posture
Qualifications:
Skills and Qualifications:
- 10+ years of professional IT systems and operations experience with at least 4 years as a manager
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
- Experience leading and managing IT support desk
- Excellent working knowledge of computer systems, security, network and systems administration
- Proven ability to learn quickly, make pragmatic decisions, and adapt to changing business needs
- Must be able to provide offhours support as needed for emergency situations
- Ability to multitask, prioritize, show initiative, and respond quickly in a fastpaced environment
- Ability to coach the team on good practices
- Track record of lifting and challenging teammates to higher levels of achievement
- Prior experience in hiring and recruiting high quality IT staff
- Strong communication skills and ability to work effectively both independently and in teams (local and distributed)
- Strong critical thinking and decisionmaking skills
- Excellent project management skills and strong ability to prioritize
- Strong work ethic and proactive approach to problem solving
- Enjoy having fun at work, and desire to collaborate with smart, humble people every day.
- Managing hosted Data center services
Technologies we Use:
- Mac and Windows platforms
- Jamf, Intune, Carbon Black, NinjaOne, VMWare, Cisco Meraki
- Office 365, OneLogin, Active Directory, Slack, Zoom, Atlassian tools
Supervisory Responsibility:
- Directly managing a distributed team of 46 people
- Hiring topquality professionals onto the team asneeded
- Mentoring and growing team members into more senior roles
- Setting goals, gathering feedback, and delivering performance reviews as part of Wiser's career management process
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
EEO STATEMENT - Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc. is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation. All employment decisions at Wiser Solutions, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law. Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics.
