Credit and Collection Analyst

2 weeks ago

Greater Toronto Area, Canada DM Lyons Consulting Full time

_Salary $50K/year_
***
KEY RESPONSIBILITIES

  • Posting of daily customer payments in ERP system, including both batch and manual processing, ensuring proper balancing with external financial systems
  • Processing reports of customer payments returned as nonsufficient funds (NSF) and/or charge backs initiated by customer
  • Daily review of customer letters related to credit & collection, including quality assurance validation prior to submission to external vendor for processing
  • Process customer refunds, including preparation of cheques to be mailed
  • Investigation and resolution of payments that are unable to be applied to customer accounts
  • Resolve or escalate any identified issues related to customer accounts, including working with other departments
  • Processing of delinquent accounts eligible for disconnection of utilities, including coordination with vendors for onsite work required
  • Maintaining clear and uptodate records for all collection activities and contact information received to ensure appropriate actions are being taken
  • Prepare and submit reports for thirdparty collection by external vendors
  • Ensure all Credit & Collection policies and procedures are followed, including strict regulatory compliance
  • Other duties as assigned

REQUIRED EDUCATION & QUALIFICATIONS

  • Minimum 2 years' experience in a Credit and Collections role
  • Utilities or telecommunication industry experience an asset
  • Effective verbal and written communication skills
  • Experience working with call center technology including but not limited to dialer technology, telephone monitoring software
  • Demonstrable active listening ability and empathy when dealing with customers
  • Advanced negotiation and critical thinking skills
  • Initiativetaking with the ability to learn quickly
  • Able to adapt quickly in a fastpaced environment

OTHER COMPETENCIES

  • Driving for results highly motivated and works well under pressure; able to adapt to a complex and vastly changing environment
  • Interpersonal skills can create and maintain key partnerships between internal departments
  • Communication skills ability to present analytical information to management and customers; ability to communicate with all levels of the organization
  • Strong computer skills strong working knowledge of relevant programs and comfort working with large amounts of data and complex analysis

DIRECT REPORTS

  • None

WORKING CONDITIONS

  • Manual dexterity required to use desktop computer and peripherals
  • Overtime as required

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