Credit and Collection Analyst
6 months ago
**_Salary $50K/year_**
***
**KEY RESPONSIBILITIES**
- Posting of daily customer payments in ERP system, including both batch and manual processing, ensuring proper balancing with external financial systems
- Processing reports of customer payments returned as non-sufficient funds (NSF) and/or charge backs initiated by customer
- Daily review of customer letters related to credit & collection, including quality assurance validation prior to submission to external vendor for processing
- Process customer refunds, including preparation of cheques to be mailed
- Investigation and resolution of payments that are unable to be applied to customer accounts
- Resolve or escalate any identified issues related to customer accounts, including working with other departments
- Processing of delinquent accounts eligible for disconnection of utilities, including coordination with vendors for onsite work required
- Maintaining clear and up-to-date records for all collection activities and contact information received to ensure appropriate actions are being taken
- Prepare and submit reports for third-party collection by external vendors
- Ensure all Credit & Collection policies and procedures are followed, including strict regulatory compliance
- Other duties as assigned
**REQUIRED EDUCATION & QUALIFICATIONS**
- Minimum 2 years’ experience in a Credit and Collections role
- Utilities or telecommunication industry experience an asset
- Effective verbal and written communication skills
- Experience working with call center technology including but not limited to dialer technology, telephone monitoring software
- Demonstrable active listening ability and empathy when dealing with customers
- Advanced negotiation and critical thinking skills
- Initiative-taking with the ability to learn quickly
- Able to adapt quickly in a fast-paced environment
**OTHER COMPETENCIES**
- Driving for results - highly motivated and works well under pressure; able to adapt to a complex and vastly changing environment
- Interpersonal skills - can create and maintain key partnerships between internal departments
- Communication skills - ability to present analytical information to management and customers; ability to communicate with all levels of the organization
- Strong computer skills - strong working knowledge of relevant programs and comfort working with large amounts of data and complex analysis
**DIRECT REPORTS**
- None
**WORKING CONDITIONS**
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
-
Credit & Collections Analyst
5 months ago
Toronto, Canada Salesforce Full timeJob Category Finance Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...
-
Manager, Credit
6 months ago
Toronto, Canada Spin Master Ltd Full timeAre you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company? At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s...
-
Collection Agent
6 months ago
Greater Toronto Area, Canada International Credit Experts Inc. Full timeWe are searching for a highly motivated, enthusiastic **senior collection agents.** International Credit Experts Inc. is a leader in debt collections and call center services. We are looking for senior collection agents/account receivables executives to join our growing team. Competitive salary will be offered based on experience however, training is...
-
Collection Agent
5 months ago
Greater Toronto Area, Canada International Credit Experts Inc. Full timeAre you **energetic**, **competitive **and **passionate about debt collections**? We are searching for a highly motivated, enthusiastic, **intermediate **and **senior collection officers.** International Credit Experts Inc. is a leader in debt collections and call center services. We are looking for senior and intermediate-level collection agents/account...
-
Credit Analyst
5 months ago
Toronto, Canada Vault Credit Corporation Full time**Company**: Vault is a non-bank private lending company offering a wide array of financial services such as mortgage, leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We are dedicated to delivering products and services that meet the diverse needs of our borrowers, quicker...
-
Senior Financial Analyst, Credit and Collections
2 weeks ago
Toronto, Ontario, Canada Spin Master Ltd Full timeJob Summary: We are seeking a highly skilled Senior Financial Analyst, Credit and Collections to join our Accounts Receivable Finance team. The ideal candidate will possess a strong background in credit risk management, financial analysis, and problem-solving. Key Responsibilities: Support Senior Director and Manager in managing credit risk across North...
-
Credit and Collection Specialist
2 months ago
Toronto, Canada Berlin Packaging LLC Full timeBerlin Packaging is the nation's premier supplier of rigid packaging and packaging components. With over $3 billion in revenue, we are growing 5x faster than the overall packaging industry. Don’t know what makes the rigid packaging industry special? Well, chances are you enjoy products supplied by Berlin Packaging every day!Imagine yourself walking into...
-
Collections Analyst
5 months ago
Toronto, Canada swiftlysiri Full timeRESPONSIBILITIES: - Initiates collection calls on assigned account base in accordance with Invoice Life Cycle Guidelines by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay; - Facilitate customer payment by providing necessary documentation to customer; - Resolves customer billing disputes...
-
Credit Analyst
21 hours ago
Toronto, Canada Toyota Full timeJob Description Credit Analyst About Toyota Financial Services Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the...
-
Credit Analyst
5 months ago
Toronto, Canada Ainsworth Full time**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!** **Position Summary**: We have an immediate opening for a full-time, permanent Credit Analyst at our North York office. This...
-
Credit Analyst
5 months ago
Toronto, Canada Toyota Full timeJob Description Credit Analyst About Toyota Financial Services Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan with the...
-
Recovery and Collections Manager
3 days ago
Greater Sudbury, Canada Northern Credit Union Limited Full timeNorthern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial...
-
Credit & Collections Analyst
6 months ago
Toronto, Canada Salesforce Full timeJob Category Finance Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...
-
Credit Analyst
6 months ago
Toronto, Canada EMCO Corporation Full timeJob Description The Credit Analyst is responsible for credit application evaluation, approval and administration of customer accounts, collection of funds while maintaining healthy, profitable customer relationships, within the company’s acceptable levels of risk. The position has a hybrid work arrangement. Job Duties Review new customer...
-
Credit and Collections Specialist
1 month ago
Toronto, Ontario, Canada Metrobank Full timeJob Title: Credit & CollectionJob Summary:The Credit & Collection role is responsible for managing the production of regular and ad-hoc Management Information (MI) reports of Collections. The ideal candidate will have strong analytical skills and be able to conduct studies and portfolio analysis to recommend actions to mitigate risk and control credit...
-
Credit and Collections Financial Expert
1 week ago
Toronto, Ontario, Canada Spin Master Ltd Full timeAt Spin Master Ltd, we are seeking a skilled Credit and Collections Financial Expert to join our dynamic team.About the RoleThe Senior Financial Analyst, Credit and Collections will be a key member of the Accounts Receivable Finance team, responsible for managing credit risk across North America portfolio.Key ResponsibilitiesSupport Sr. Director and Manager...
-
Sr Collections Analyst
3 months ago
Toronto, Canada Rogers Communications Full timeLooking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge...
-
Credit and Collections Representative
5 months ago
Toronto, Canada Staples Full timeSome of what you will do: Responsible and accountable for collection activity, credit analysis and assessment of risk with credit accounts. Additional responsibilities include relationship management, negotiation, reporting and improved communication. **Specifically, You Will**: - Collect and follow up aged accounts receivable, monitor payment trends and...
-
Collections Supervisor
4 weeks ago
Toronto, Ontario, Canada Total Credit Recovery Full timeAbout Total Credit Recovery:We are a progressive company in the financial sector, with over 550 employees in 4 offices across Canada. Our mission is to provide exceptional customer service while recovering outstanding debts.Overview of Position:We are seeking a highly skilled Collections Manager to lead our team and oversee the daily activities of collection...
-
Bilingual Credit and Collections
7 months ago
Toronto, Canada AppleOne Full timeThis Bilingual Credit And Collections Position Features: • Benefits Company Paid • Hybrid Work Environment • Great Teams Immediate need for Bilingual French/English Credit and Collections Representative who is seeking benefits company paid, hybrid work environment and great teams. Successful candidates will be bilingual in both French/English,...