Current jobs related to IT Support Specialist - Fergus, Ontario - A.O. Smith Enterprises Ltd.

  • Caregiver Support Specialist

    3 weeks ago

    Fergus, Ontario, Canada Closing the Gap Healthcare Group Full time

    Caregiver Support SpecialistLocation: Community SettingSchedule: Flexible HoursFull-Time, Part-Time, Casual Positions AvailableClosing the Gap Healthcare Group is dedicated to providing Canadians with the highest level of care across a wide range of home-based and community-setting services.We are seeking a compassionate and independent Caregiver Support...

  • Caregiver Support Specialist

    2 weeks ago

    Fergus, Ontario, Canada Closing the Gap Healthcare Group Full time

    Caregiver Support SpecialistLocation: Community SettingSchedule: Flexible HoursFull-Time, Part-Time, Casual Positions AvailableClosing the Gap Healthcare Group is dedicated to providing Canadians with the highest level of care across a wide range of home-based and community-setting services.We are seeking a compassionate and independent Caregiver Support...

  • Administrative Support Specialist

    3 weeks ago

    Fergus, Ontario, Canada 12762978 CANADA INC Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at 12762978 CANADA INC. As an Administrative Support Specialist, you will play a key role in ensuring the smooth operation of our office.Key ResponsibilitiesAdministrative Support: Provide administrative support to our team, including...

  • Support Care Specialist

    1 month ago

    Fergus, Ontario, Canada Traverse Independence Full time

    Enhance Lives, Empower Futures at Traverse IndependenceAt Traverse Independence, we are dedicated to creating a brighter future for our clients by assisting individuals in achieving their independence. If you possess compassion, respect, and a supportive nature, and enjoy collaborating with a dynamic team while delivering exceptional service, we have an...

  • Support Care Specialist

    1 month ago

    Fergus, Ontario, Canada Traverse Independence Full time

    Enhance Lives, Foster Independence at Traverse IndependenceAt Traverse Independence, we are dedicated to creating a brighter future for our clients by empowering individuals to achieve their personal independence. If you possess compassion, respect, and a supportive nature, and enjoy collaborating with a dedicated team while delivering exceptional service,...

  • Healthcare Support Specialist

    2 weeks ago

    Fergus, Ontario, Canada Groves Memorial Community Hospital Full time

    Job SummaryWe are seeking a skilled and compassionate Healthcare Support Specialist to join our team at Groves Memorial Community Hospital. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient care and support.Key ResponsibilitiesAssist patients with daily living activities, including personal care, hygiene,...

  • Healthcare Support Specialist

    3 weeks ago

    Fergus, Ontario, Canada Groves Memorial Community Hospital Full time

    Job SummaryWe are seeking a skilled and compassionate Healthcare Support Specialist to join our team at Groves Memorial Community Hospital. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient care and support.Key ResponsibilitiesAssist patients with daily living activities, including personal care, hygiene,...

  • Healthcare Administrative Support Specialist

    1 month ago

    Fergus, Ontario, Canada Groves Memorial Community Hospital Full time

    Position Title: Healthcare Administrative Support Specialist Organization: Groves Memorial Community Hospital Employment Type: Temporary Full-Time Position Overview: This role involves providing essential reception and administrative support for various departments including Diagnostic Imaging, Physiotherapy, Respiratory Therapy, Diabetes Education, Clinical...

  • Client Support Aide

    1 month ago

    Fergus, Ontario, Canada Groves Memorial Community Hospital Full time

    Healthcare Support SpecialistBecome a vital member of Groves Memorial Community Hospital as a Healthcare Support Specialist, where your contributions will be essential in delivering exceptional care to our patients. This role encompasses assisting with patient needs, fostering relationships with patients and their families, and maintaining a secure and...

  • Family Support Nanny

    1 month ago

    Fergus, Ontario, Canada SHRISHTI RAJPUT Full time

    Child Care SpecialistEducation Requirement: Secondary (high) school graduation certificateExperience: 1 to less than 7 monthsKey ResponsibilitiesChanging diapers and ensuring hygieneSterilizing feeding bottles and preparing infant formulasAssisting with child supervision and light housekeeping during family outingsBathing, dressing, and nourishing infants...

  • Culinary Specialist

    2 weeks ago

    Fergus, Ontario, Canada Osmow's Shawarma Full time

    Job Title: Culinary SpecialistWe are seeking a skilled Culinary Specialist to join our team at Osmow's Shawarma. As a key member of our kitchen staff, you will be responsible for preparing and cooking complete meals or individual dishes and foods to the highest standards.Key Responsibilities:Prepare and cook complete meals or individual dishes and...

  • Culinary Specialist

    2 weeks ago

    Fergus, Ontario, Canada Osmow's Shawarma Full time

    Job Title: Culinary SpecialistWe are seeking a skilled Culinary Specialist to join our team at Osmow's Shawarma. As a key member of our kitchen staff, you will be responsible for preparing and cooking complete meals or individual dishes and foods to the highest standards.Key Responsibilities:Prepare and cook complete meals or individual dishes and...

  • Family Support Worker

    3 weeks ago

    Fergus, Ontario, Canada SHRISHTI RAJPUT Full time

    About the RoleWe are seeking a highly skilled and compassionate Childcare Specialist to join our team at SHRISHTI RAJPUT. As a key member of our team, you will be responsible for providing top-notch care and support to our clients' children.Key ResponsibilitiesChildcare and Education: Provide a safe and nurturing environment for children, ensuring their...

  • Childcare Specialist

    1 month ago

    Fergus, Ontario, Canada SHRISHTI RAJPUT Full time

    Childcare Specialist RoleWe are seeking a dedicated Childcare Specialist to provide nurturing care for children in a family setting. The ideal candidate will possess a strong commitment to ensuring the well-being and development of children.Qualifications: Must have completed secondary education.Experience: Previous experience in childcare ranging from 1 to...

  • Administrative Support Specialist

    3 weeks ago

    Fergus, Ontario, Canada ASDIN HOSPITALITY LTD Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at ASDIN HOSPITALITY LTD. As an Administrative Assistant, you will play a critical role in supporting the day-to-day operations of our hospitality business.Key ResponsibilitiesCoordinating Events: Arrange and coordinate seminars, conferences, and...

  • Office Support Specialist

    3 weeks ago

    Fergus, Ontario, Canada Fergus Esso Full time

    About the RoleFergus Esso is seeking a highly organized and detail-oriented Administrative Assistant to join our team. As an Administrative Assistant, you will play a critical role in ensuring the smooth operation of our office.Key ResponsibilitiesAdministrative Support: Provide administrative support to our team, including scheduling appointments, managing...

  • Healthcare Support Specialist

    1 month ago

    Fergus, Ontario, Canada Groves Memorial Community Hospital Full time

    Patient Support AssociateBecome a vital member of Groves Memorial Community Hospital as a Patient Support Associate, where your contributions will be essential in delivering exceptional care to our patients. This role encompasses assisting with patient needs, fostering relationships with patients and their families, and maintaining a secure and welcoming...

  • Healthcare Support Specialist

    3 weeks ago

    Fergus, Ontario, Canada Highland Manor Fergus Full time

    About the RoleWe are seeking a highly motivated and compassionate Patient Care Associate to join our team at Highland Manor Fergus. As a Patient Care Associate, you will play a vital role in providing exceptional care and support to our residents.Key ResponsibilitiesAssist with daily living activities, such as bathing, dressing, and grooming, to ensure the...

  • Healthcare Support Specialist

    3 weeks ago

    Fergus, Ontario, Canada R Khanuja Dentistry Professional Corporation Full time

    About the RoleWe are seeking a highly organized and detail-oriented Medical Administrative Assistant to join our team at R Khanuja Dentistry Professional Corporation. As a key member of our support staff, you will play a vital role in ensuring the smooth operation of our dental practice.Key ResponsibilitiesPatient CommunicationInterview patients to obtain...

  • Childcare Specialist

    1 month ago

    Fergus, Ontario, Canada SHRISHTI RAJPUT Full time

    Child Care SpecialistEducation Requirement: Secondary (high) school graduation certificateExperience: 1 to less than 7 monthsKey ResponsibilitiesChanging diapers and ensuring hygieneSterilizing feeding bottles and preparing infant formulasAssisting with child supervision and performing housekeeping tasks during family outingsBathing, dressing, and feeding...

IT Support Specialist

3 months ago

Fergus, Ontario, Canada A.O. Smith Enterprises Ltd. Full time

Company / Location Information
We are one of the leading manufacturers of water heating and water treatment technologies in the world.

We are a $3.5 billion company with 140+ years history and we employ more than 12,000 individuals globally who pride themselves on providing the world with innovative water technology.

We are committed to Continuous Improvement, not just in our factories or processes, but in our people.

Primary Function


Reporting into the BTS global organization, this role is responsible for delivering exceptional customer service and technical support across the global organization.

They will ensure maximum uptime of IT services in support of production and back-office operations.

This individual will have a strong background in delivering IT support services plus have an excellent, service-oriented approach to IT operations.

This role provides hands-on technical support, but also acts as a site advocate for local sites, third-party partners, and internal team members.

They are expected to effectively collaborate and communicate with team members and leadership, provide reports regularly and assists with assessing the efficiency, effectiveness, and technical proficiency of the Service Desk.

This person is a ServiceNow evangelist focused with passion on driving the platform to be the hub for IT service delivery operations.


Responsibilities

  • Ability to determine and diagnose support issues based on variables such as equipment, software, and environment.
  • Act in a service advocate role by presenting IT support activities to business leadership and assisting in resolving open incidents and requests.
  • Assist in coordination of local site needs with all BTS organizational functions.
  • Ability to prioritize and manage work.
  • Provide onsite breakfix services to assigned location(s) as required for incident resolution.
  • Provide install, move, add, and change services as appropriate for IT equipment, such as new installations, equipment moves, technology refresh/upgrades, and configuration.
  • Ensure incidents and service requests are submitted through the Service Desk process.
  • Respond appropriately to incident and request tasks assigned to the end user services team per established guidelines and Service Level Agreements (SLAs), including major incidents.
  • Coordinate and assist with installation and support of managed technology services, such as core infrastructure, unified communications, and supported plant operations technology.
  • Document knowledge articles and quickreference guides in the ServiceNow knowledge base.
  • Identify opportunities to continuously improve the enduser support experience through problem resolution and selfservice interactions.
  • Ability to work occasionally after hours and weekends in support of maintenance, project, or emergency outage activities.
  • Participate in after hours oncall rotation.
  • Ensure IT service and support activities adhere to global security/operational policies and procedures.
  • Responsible for identifying and conducting IT equipment preventive maintenance.
  • Assist with inventory and asset management in adherence to company policies.
  • Perform additional activities as needed or as assigned by IT management.

Qualifications

  • Bachelor's degree or college diploma with related work experience
  • Minimum of 3+ years of related IT work experience
  • French is an asset, or willing to learn French
  • Strong verbal/written communication and collaboration skills
  • ServiceNow ITSM experience, with asset and/or CMDB a plus
  • Knowledge of IT security best practices impacting IT support
  • Experience providing IT service and support in a manufacturing environment
  • Understanding of software and asset deployment tools and services, such as Microsoft Endpoint Manager, Tanium, and Microsoft Autopilot
  • Lean and agile mindset
  • ITIL certified a plus
  • Experience working within a multicultural environment
  • Lift and carry computer equipment weighing up to 50 pounds and move equipment under desks

We Offer
Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short
- and long-term disability programs and tuition assistance.

Job Types:
Full-time, Permanent

Salary:
$70,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care

Schedule:

  • Day shift
  • Monday to Friday
  • On call

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Fergus, ON: reliably commute or plan to relocate before starting work (required)

Language:

  • French (preferred)

Work Location:
In person