Manager, Operations, Guest Experience

2 weeks ago


Winnipeg, Manitoba, Canada Thermea by Nordik Spa-Nature Full time

Guest Experience Manager


Bordered by the Crescent Drive Golf Course and only 20 minutes from downtown Winnipeg, Thermëa by Nordik Spa-Nature opened its doors in 2015.

This relaxation and renewal centre focuses on thermotherapy practices and relaxation techniques from Scandinavian countries.

It offers a multisensorial experience in an all-embracing natural setting to contribute to the health and wellness of its guests.


Continuously innovating and evolving by creating unique relaxation experiences, it is the only Nordic-style spa in the Canadian Prairies today.


We are currently seeking passionate wellness professionals who will use their skills to transform people's lives, one visit at a time.

Join our team.

Associates with Thermëa by Nordik Spa-Nature

will embrace the following values:

  • Hospitality
  • Accountability
  • Engagement
  • Respect
  • Integrity
  • Teamwork

Job Summary

Responsibilities

  • Provide customer service in compliance with Service excellence and Thermëa standards;
  • Assist guests and provide pertinent information and suggestions to ensure a memorable experience;
  • Communicate frequently and efficiency with the contact center and other departments;
  • Participate in the hiring process and training of new employees;
  • Supervise, coach and mentor the workforce and participate in professional development of colleagues on hospitality and dealing with difficult situations ;
  • Perform administrative tasks such as scheduling, cash flow and others;
  • Open and close the site in accordance with operational checklists;
  • Assist employees in operational tasks such as help with cleaning, filling up wood, moving bins and other manual tasks;
  • Develop tools or/and processes to improve the working environment and increase efficiency;
  • Resolve escalated guest experience complaints by making decisions and solving problems;
  • Identify highrisk situations and actions, produce incident reports and daily shift reports;
  • Perform other related tasks.

Qualifications

  • College degree in tourism, hospitality, business administration, human resource management or other pertinent experience;
  • Minimum three (3) years of experience in customer service;
  • Minimum of three (3) years of experience in leading a team;
  • Fluent in English (verbal and oral);
  • Strong written communication skills;
  • Professional development or other training in handling and/or diffusing difficult situations; an asset
  • Experience diffusing tense and/or stressful situations;
  • Experience in the tourism and/or hospitality industry (an asset);
  • Leadership skills;
  • Capable of working in a fastpaced environment;
  • Ability to communicate clearly with customers, managers and other associates;
  • Capable of managing workflow;
  • Versatile, thorough, and autonomous;
  • Good physical condition; capable in hot and/or cold outdoor environment and in a standing position for a long period of time;
  • Possess strong interpersonal and social skills; sense of challenge, perseverance;

Work schedule

1 position

  • One Fulltime, day/evening availability variable schedule

Salary:

Based on the pay scale and benefits in effect at Thermëa by Nordik Spa-Nature.

To apply
Send us your resumé and cover letter by clicking 'Apply' below.

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