Customer Service Representative

2 weeks ago

Cambridge, Ontario, Canada Fibernetics Full time

Your invitation


At Fibernetics, we offer a high energy, professional yet casual work environment with the opportunity to make a difference every day.

It's an environment where everyone's contribution is rewarded and valued. We take pride in our ability to have fun and celebrate our successes together.

In return, we are looking for individuals that can thrive in our environment and turn technology problems into opportunities to grow.

If we are describing you, then consider being a part of the Fibernetics Team

What makes us awesome:

  • Competitive salary
  • Full kitchen with free coffee and tea
  • Fully equipped onsite gym open to employees 24/
  • Social Committee with regular company lunches & events
  • Free home phone and internet for qualifying locations
  • Amazing work culture

Ways You Contribute

  • You will provide a positive support experience to our Business customers and users
  • You will create quality tickets for our Subject Matter Experts to review and resolve
  • You will collaborate with the Support team
  • You will triage and route phone calls to the proper tech support agent for the best customer experience
  • You will ensure feedback regarding tickets is communicated to the appropriate person
  • You will assist the Support team with improving processes, documentation, training material, and tools
  • You will followup with customers and partners to ensure resolution satisfaction
  • You will work in a team environment to resolve customer and partner issues
  • You will perform other duties based on the needs of the business as they arise

What Makes You Awesome

  • You have exceptional customer service skills
  • You have outstanding comprehension and communication skills (written and verbal)
  • You have the ability to learn and understand technology changes at a rapid pace
  • You are a fast learner and eager to add value
  • You take pride in helping internal and external customers

Skills Considered an Asset

  • You have experience in technical support customer service role
  • You have experience in the Telecommunications industry

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