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Customer Service Assistant

3 months ago

Wetaskiwin, Canada City of Wetaskiwin Full time
Financial Services Internal I External Competition No. FIN-23-39

Join our team
The City of Wetaskiwin
Welcome to home of the possibility

Wetaskiwin is a collaborative and inclusive place where we examine our current state, share ideas for making things better and we are doing it We share ideas for making things better; and turn these ideas in to actionable plans.

We cultivate well-being, through our team's dedication to building positive, trusting, and fulfilling relations based on our organizational values, trust, resourcefulness and integrity.

The Opportunity
Reporting to the Accountant, the Customer Service Assistant performs clerical, cashier, and customer service duties in the finance department. This position will provide back-up to the Finance Clerks in the Utilities, Taxation, Accounts Receivable and areas when needed. Work is reviewed primarily for accuracy and completeness.

Responsibilities:

  • Cashier/receptionist:
  • Open and distribute incoming mail and faxes to appropriate mail slot;
  • Receive payment in the form of cash, cheques, debit card, credit card, and telephone miscellaneous banking, input and generate systems receipt, and print a report listing the total daily receipts;
  • Maintain the cash receipts system by setting up new cash receipts codes;
  • Maintain an accurate and up todate filing system;
  • Scanning of receipts;
  • Logging of citizen requests into tracking system;
  • Prepare City of Wetaskiwin taxi, issue dog/cat licenses, and business licenses;
  • Prepare tax certificates
  • Download daily online bank payments and reconcile to bank deposit/entry;
  • Sign up customers on preauthorized payment plans for utilities and taxes;
  • Daily deposit cheque/ cash deposit to the City's affiliated bank(s).
  • Unlock city hall front entrance in the morning and secure the entrance in the evening, access, and secure Finance vault;
  • Other financial duties as requested.
  • Any other related reports/ work as needed by the management.
Education, Qualifications, and Work Experience

  • First year Accounting Business Diploma or Certificate would be considered an asset.
  • Experienced in cashiering and processing payments and entering deposits.
  • Experienced in invoicing and completing customer accounts transactions.
  • 13 years relevant work experience
Knowledge, Skills and Abilities

  • Knowledge and experience with basic accounting principles.
  • Superior customer service skills
  • Cash receipting experience
  • Advanced office skills and able to manage multiple priorities.
  • High levels of customer service and ability to communicate with the public and answer inquiries and communicate with other City departments.
  • Knowledge of Finance software
  • Great Plains, Diamond
  • Knowledge of A/R, Invoicing is considered an asset.
  • Fluent in verbal and written English
  • Valid Class 5 Driver License required.
Amazing Extras

  • Opportunities for growth within the organization
  • Benefits (Including Health, Dental, vision and Life Insurance) start on date of hire, and pension starting at six months of employment.
  • Employee Assistance Program
  • Discounted (optional) membership to use the Manluk Regional Aquatic and Fitness Centre
  • Sick days, with two additional personal days and your work anniversary day off
Application Deadline and Details

Application deadline:
November 29, 2023